Brought my 2019 Nissan Leaf Plus and we were incredibly happy with it until, at 750 miles, a deer jumped out in front and dented the bumper.
It didn't look like much - just pop out the dent in the plastic bumper right . . . . NOT. $6,000 and 36 days later we got our Leaf back. The LED headlight (which simply had a small break in a plastic bracket) was $2,800. I told the body shop manager I would sell him a tube of super glue for $2,700 - he wasn't amused.
Took 36 days to get parts and get the vehicle repaired. OK, so it's a new model but a manufacturer should make sure parts are availability this far into the model year. But, the body shop people were very nice and the repair job looked good and the deer wasn't their fault so I was happy.
Then I get a few miles from the dealership and the dash says "Front Radar Blocked" and the adaptive cruise control drops out.
That's when I began to discover that this medium sized Georgia town dealership IS NOT ready to service this car. Yes, they have a Leaf specialist, but the vehicle has been in the shop 29 days now without a solution. Carriage Nissan of Gainesville, GA told me they were talking with Nissan Support but when I talked with Stephanie at Nissan EV support she said that no ticket had been opened with them until the 25th day when I asked Stephanie to call the Dealer.
We are on the 5th radar unit and the 2nd software update and still no resolution. Each time they get a radar unit in, they install it, calibrate it and it fails. Then they order another one - wait a few days - rinse repeat. Once Nissan shipped the wrong radar resulting in another 2 day delay.
Nice people but NOT competent to service Nissan's higher technology cars with Pro-Pilot assist or EVs. And why wait so long to get the factory involved? Hopefully, in a day or two additional wait a factory specialist will appear and actually solve this problem.
Meantime I'm researching Georgia's Lemon law to see if it applies to repairs after an accident.
UPDATE - at 30 days they finally repaired my LEAF. Turns out it was a bent bracket (probably a $2 part). So they replaced the radar sensor 5 times before noticing that the bracket was bent? I'm betting event he original radar unit wasn't bad, just needed to bend the bracket. Classic SNAFU.
UPDATE #2 - NOT repaired. Above update was typed on Friday - Monday the car threw front radar errors 5 times. It's going back to the Dealership AGAIN on Tuesday.
Last edited by BuddyRayAtl
on Mon Aug 05, 2019 5:06 pm, edited 2 times in total.
Retired and bought a 2019 Nissan Leaf SL+
Jade Green with grey interior
Our first EV!