I posted this in the other thread, but I thought this should go here too...
I've been trying to get a refund since mid/late-February and have sent several emails and received no replies. Their website (just updated in the last week or two) says this about refunds:
What happens after you send that email:
*Note: we are currently transitioning our business finances in relation to investment funding, refunds may experience a delay of up to 2 weeks.
We monitor that email throughout the day, if sent prior to 5 PM Pacific time, you will see a same-day reply confirming your request via your preferred contact method. After that time your confirmation may be the following day.
Depending on how you read that, you might get a reply same-day or within two weeks. Either way, they have repeatedly missed that in my case.
Do I think it was originally a scam? No, not a scam, but I knew going into it that they might not deliver. What I did not envision was them failing (through non-response) to issue refunds while still trying to take new deposits.
I would strongly urge anyone considering placing a deposit to consider the fact that people asking for their refunds are not able to even get a response.
I wanted to go through them to get a new battery, but they just haven't delivered or even come close to their original time frame for doing so. I had to go through Nissan instead.