Flyct
Posts: 428
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 05 Dec 2019
Leaf Number: 310009
Location: Bradenton, Florida, US

Radio fiasco 2019 Leaf SL Plus

Mon Aug 24, 2020 4:05 pm

My 2019 SL plus has been at dealers for 7 days so far. It went in for erratic radio volume control.

The dealer replaced the radio and now can’t get it to function correctly. It now has Bluetooth and Uncontrollable volume issues. I was told it’s been escalated to Nissan Japan so they can write a software patch. It seems the radio part number was superseded with the same radio as in the 2020 model and the configuration won’t work.

I hope this doesn’t become a Lemon Law issue.
2020 Leaf SL Plus (replaced totaled 2019:SL+)
2015 Lexus RX450h Hybrid SUV
2019 F-150 XLT Extended cab
2020 Ford F-350 Lariat Ultimate Crew Cab Short Bed Diesel- Tow vehicle
2017 Grand Design Reflection 337RLS 5th Wheel RV

DougWantsALeaf
Posts: 2693
Joined: Fri May 10, 2013 8:21 pm
Delivery Date: 18 May 2013
Leaf Number: 407811
Location: Chicago North Side

Re: Radio fiasco 2019 Leaf SL Plus

Thu Aug 27, 2020 8:22 pm

My SV+ had the same problem. They fixed by resetting the car (battery disconnect and reconnect)
2019 S Plus (93.86% SOH) & 2019 SV Plus (93.35% SOH) Both Silver
2013 Leaf SV sold 2019 with 11 bars
100 Mile Club Member (Number 87)
Max Miles on 13 Leaf: 120 miles
Max Miles on 19 SV+: 242 Highway miles @ 4.5 miles/kWh

Flyct
Posts: 428
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 05 Dec 2019
Leaf Number: 310009
Location: Bradenton, Florida, US

Re: Radio fiasco 2019 Leaf SL Plus

Thu Sep 03, 2020 8:29 am

Update: The dealership has had the car for 15 days so far. After talking to the dealership two days ago and finding out Nissan Japan has not provided a solution, I opened a case with Nissan Customer service to document it with them. They assigned the case to a regional rep who called me and said I would get an update call by tommorowv or sooner after touching bases with their resources.

I hope this doesn’t become a Lemon Law issue. I filed Lemon Law on my 2019 Ford F-350 last month and Ford has agreed to buy it back or replace it. I elected replacement so the dealer special ordered a new F-350 equipped like mine for me that should be here mid October.
2020 Leaf SL Plus (replaced totaled 2019:SL+)
2015 Lexus RX450h Hybrid SUV
2019 F-150 XLT Extended cab
2020 Ford F-350 Lariat Ultimate Crew Cab Short Bed Diesel- Tow vehicle
2017 Grand Design Reflection 337RLS 5th Wheel RV

Flyct
Posts: 428
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 05 Dec 2019
Leaf Number: 310009
Location: Bradenton, Florida, US

Re: Radio fiasco 2019 Leaf SL Plus

Fri Sep 04, 2020 12:15 pm

Update; day 17 at dealership. I got a call back from Nissan Corp rep today. She said consensus from additional resources is that the replacement radio may be defective. They ordered another radio and they expect it to arrive some time next week. When they get it they will install it and reconfigure it. She will call me no later than next Thursday with an update. That will be 24 days without the car while it’s at the dealership.

Everyone has been polite as have I. Fortunately we have 3 additional vehicles to drive but I really miss the Leaf.
2020 Leaf SL Plus (replaced totaled 2019:SL+)
2015 Lexus RX450h Hybrid SUV
2019 F-150 XLT Extended cab
2020 Ford F-350 Lariat Ultimate Crew Cab Short Bed Diesel- Tow vehicle
2017 Grand Design Reflection 337RLS 5th Wheel RV

LeftieBiker
Moderator
Posts: 16938
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: Radio fiasco 2019 Leaf SL Plus

Fri Sep 04, 2020 1:08 pm

Is the car leased or financed, or bought outright?
Brilliant Silver 2021 Leaf SV40 W/ Pro Pilot & Protection
2009 Vectrix VX-1 W/18 Leaf modules, & 2 lithium E-bicycles.
BAFX OBDII Dongle
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

Flyct
Posts: 428
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 05 Dec 2019
Leaf Number: 310009
Location: Bradenton, Florida, US

Re: Radio fiasco 2019 Leaf SL Plus

Thu Sep 10, 2020 10:27 pm

LeftieBiker wrote:
Fri Sep 04, 2020 1:08 pm
Is the car leased or financed, or bought outright?
Bought outright, Paid cash, no lien, clear title.

Update: day 24, my Leaf is still at the dealership. Got call from Nissan Corp rep today. The 2nd radio is back ordered. Corp rep will try to shortcut arrival of the part by bypassing middleman and getting it sent directly to the dealership. She said she would call next a Tuesday or sooner if part arrives and is installed by the dealer.

I asked if there is confidence that the 1st replacement radio is actually defective or is there another configuration issue that may need a software patch. She said the consensus of her resources is that The replace truck radio has a factory defect.

I am going through a Florida Lemon Law case on my Special ordered $77,000 MSRP 2019 Ford F-350 right now. Ford has agreed to buy it back or replace it. It was in service 4 times for same issue and over 40 days out of service. I use it to tow my 5th wheel RV. I elected a replacement. With limited inventory Ford has agreed that dealer order a replacement equipped exactly like mine. The order was placed on 7/24 but with a COVID there are massive delays. It looks like the replacement won’t arrive until early a November. Fortunately we have 2 additional cars as you can see in my signature line.
2020 Leaf SL Plus (replaced totaled 2019:SL+)
2015 Lexus RX450h Hybrid SUV
2019 F-150 XLT Extended cab
2020 Ford F-350 Lariat Ultimate Crew Cab Short Bed Diesel- Tow vehicle
2017 Grand Design Reflection 337RLS 5th Wheel RV

Flyct
Posts: 428
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 05 Dec 2019
Leaf Number: 310009
Location: Bradenton, Florida, US

Re: Radio fiasco 2019 Leaf SL Plus

Tue Sep 22, 2020 10:29 pm

Update: 5 weeks at the dealership as of today. No eta on parts.

We stopped by the dealer today to remove personal items from our car. The car would not open with the key fob remote. Needed to use the hard key to unlock it. I can’t believe the 1 year old key fob battery is dead. Does the car go to sleep after a while? I tried to use EV connect and the car didn’t respond yet I was able to connect on 8/24 the first week it was in the shop. Also It was parked outside even though I was told it was being kept inside and it was filthy.

So today I filed with BBB Autoline for a buyback mediation.

The Nissan Corp rep was supposed to call me back today with a 3 day follow up call. I never got the call. I called Customer Service and left a message with rep to have my agent call me. I’m looking for the address to send them the Florida Notice of Defect Lemon Law notice.

Hopefully I’ll get a call from Nissan Corp rep tomorrow. I’ll request they process a buyback. If not I’ll let the system LL do it’s thing. So now I’ve lost patience after 5 weeks without the car.
2020 Leaf SL Plus (replaced totaled 2019:SL+)
2015 Lexus RX450h Hybrid SUV
2019 F-150 XLT Extended cab
2020 Ford F-350 Lariat Ultimate Crew Cab Short Bed Diesel- Tow vehicle
2017 Grand Design Reflection 337RLS 5th Wheel RV

GerryAZ
Gold Member
Posts: 2955
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: Radio fiasco 2019 Leaf SL Plus

Wed Sep 23, 2020 8:12 pm

If the dome lights did not turn on when you got the door open, then the 12V battery was dead or disconnected. Fob batteries are not long life with Leafs, but definitely longer than a year. Good luck with buyback process.
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015; traded 8/10/2019 at 82,436 miles
White LEAF 2019 SL Plus purchased 8/10/2019

Flyct
Posts: 428
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 05 Dec 2019
Leaf Number: 310009
Location: Bradenton, Florida, US

Re: Radio fiasco 2019 Leaf SL Plus

Tue Sep 29, 2020 8:51 pm

Update:

Yesterday, Monday, I got a call from Nissan corporate rep that handles Lemon Law issues. That’s after over a week of silence and my multiple calls not returned.

The rep said She had expedited the part and it was being installed as we spoke. When I asked about requesting a buyback she said it didn’t meet the LL buyback requirements since this they were entitled to a final repair attempt after filing LL. When I questioned that only applies to 3 previous repeat attempts or 15 days out of service and But there. Is no requirement for a final repair attempt if vehicle was out of service over 30 days. She disagreed but said after I pick up the car she would call me in 3 days and offer a monetary compensation to make up for the time out of service. She would not commit to any amount at this time.

Well I picked up the car this afternoon. Reading the RO is states the wrong part number was initially sent and installed. The radio that was sent was for a 2020, not a 2019. Then Japan tried to write a software patch to enable the radio to function in my 2019. That patch was not successful. .

Then they sent the proper radio, different part number, and it now works properly. It was a pleasure to get the Leaf back. I saw the internal invoice to Nissan and it was $6,900 for the repair. Nissan agreed to pay for 1 radio, 2 installations and all troubleshooting labor,

I’ll update after the rep calls me later this week. If the monetary offer is insulting I will pursue arbitration for a buyback as a next step. I didn’t elect to take a rental car while my Leaf was in service. A rental would have cost $35/day for 42 days or about $1,500.
2020 Leaf SL Plus (replaced totaled 2019:SL+)
2015 Lexus RX450h Hybrid SUV
2019 F-150 XLT Extended cab
2020 Ford F-350 Lariat Ultimate Crew Cab Short Bed Diesel- Tow vehicle
2017 Grand Design Reflection 337RLS 5th Wheel RV

Flyct
Posts: 428
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 05 Dec 2019
Leaf Number: 310009
Location: Bradenton, Florida, US

Re: Radio fiasco 2019 Leaf SL Plus

Fri Oct 02, 2020 10:16 pm

It appears that the car is functioning as designed. It was good to get it back.

I already put a about 350 miles on it this week.

Nissan Arbitration rep called me and made an reasonable settlement offer which we may accept. The settlement agreement requires we keep the terms of the settlement confidential so I’m not at liberty to discuss it.

We are satisfied with how this was finally resolved.
2020 Leaf SL Plus (replaced totaled 2019:SL+)
2015 Lexus RX450h Hybrid SUV
2019 F-150 XLT Extended cab
2020 Ford F-350 Lariat Ultimate Crew Cab Short Bed Diesel- Tow vehicle
2017 Grand Design Reflection 337RLS 5th Wheel RV

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