Well, we know what the prevailing public opinion on AV is.EVDRIVER wrote:Almost all reputable MFG pay return shipping, particularly when it is basically DOA.
Aren't you asking them to come and replace it for $300 ... ?MrZorg wrote:On the one hand, the regional manager has been calling me all evening to try different things, but we're finally resigned to sending it back. On the other hand, they're adamant about not paying return shipping. They seem miffed that I didn't have them install it...
In that case it makes sense to swap it out yourself.MrZorg wrote:I know, right? Maybe they'll change their mind. From all the tests they had me do, they seem pretty sure it's not the car or the charger proper, but rather a faulty J1172 connector. They said they'd seen this once before, but that since it was their own install they found and swapped it on the spot. They were also quick to point out that the connector was the one piece they bought and didn't make themselves.