Just back from the dealer to "start the process" -- Autonation Nissan in Tempe, AZ
So by way of ranting here is my story so far...
I post it only to make me feel better, and maybe to warn off similarly situated individuals: "forewarned is forearmed"
I called twice ahead of time to understand "the process", no service advisor could be reached, and no voicemail apparently. Another try i was supposedly routed to the "service manager's" line. who didn't answer and i left a voicemail to please call me ahead of appointment.
Not being able to reach anybody i made an appointment online for a few days hence, along with instructions to call me ahead of time. no call.
so i took it there.
The service advisor, i'll call her A, said everything looks good to go. Yay.
And i cannot have the car until Nissan replies back to them, and i should expect that to take about two weeks -- but no guarantees... maybe less maybe more. Boo.
When I asked why they (the dealership) need to keep the car while Nissan decides on the warranty claim, A explained that somebody from Nissan could show up, unannounced, at any time, with no notice, and need to see the car immediately.
When I told A that sounds ridiculous, she stuck to her story.
I also mentioned I live about 10 minutes away, and can have the car back there with perhaps 1 hour notice, she was unmoved.
I asked about a loaner -- YES, she says no problem, I will get a loaner and Nissan corporate will pay for it, except for one snag, there are none available today, oh, and she cannot say when one will become availalbe.
When I told A that my wife cannot drive the vast majority of cars (severe, arthritis since childhood); e.g. she cannot operate a run-of-the-mill (automatic) gearshift, but she just said hopefully it won't take 2 weeks.
UPDATE: in case anybody is interested, i posted a 48 hour update here:
Spoiler alert, it appears the dealership hasn't looked at it yet. tick tock, i have no car.