If you don't know what software your car is running on, here's how you can find out:
Car power to first Aux position (so start button once without your foot on brake)
Audio system power off
Rapid push of Map button 3 times
Rapid push of Audio System Power button twice
Push Map button once more
Select Confirmation/Adjustment
Then selecte the "Version Information".
Please post your VIN # so we can track which group is having the problems....