When you say ... "no miles driven" ... I assume it appears that the car was not even started (on/off = trip), right ? And that update could take 24 hours.
Did one of the crew take the car off the truck and forget to turn it off (no noise) and/or also left heater running ? I would call the moving company and issue a warning ... but hey that's just me.
Less likely: a software glitch.
(Worst case: this CarWings stuff is GREAT evidence if you need it ... keep all your screenshots. Hopefully not, but what if they took it for a joy ride ?
At least you have all the evidence