Yeah, sounds like they only know the basics of the Leaf. The 12 volt powers the steering, fans, brakes, etc. The power inverter for the 12 volt system can only produce so much power (it's not infinite power of course) so if you have a bad lead acid battery in the mix, it is basically sapping the power that the rest of the systems need to function. The 12 volt battery is used to turn on the 400 v battery, that is true, but the basic car systems still use the 12 volt for safety reasons (can you imagine using 400 volts for your lights and other system?).