HungryTurkey said:Anytime a new plant comes up, there will be issues. They have Japanese workers and management there training, doing brain-dumps and overseeing the production and quality issues. They will get it where it needs to be. That said, I am kinda' glad I'm leasing this early in the plant's life. Hopefully, by the time the 2015s roll around, range will double+, the minor and not so minor fit and finish issues will be a much rarer occurrence and the cost will continue to come down thanks to the battery plant they built nearby. But with them actually replacing the control unit, I'm sure they've resolved your issue. Tomorrow is day 7 for me and so far the new 12V battery is keeping everything up. I guess tomorrow or Tuesday will be the big tell.
I bumped into the Nissan Dealers Operations Manager for the southeast region at a Redbox while mine was in for a PDM replacement. He gave me his card and said that if I ever needed anything to let him know. I can send you his info if you need it. Which dealer did you take your car to? I have avoided Crown simply because of how little they seemed to know. I had my PDM replaced a Greer Nissan.HungryTurkey said:Well, yesterday was day 7. Leaving work, back into 12V error, turtle mode again. Limped it into the dealership where things got a little more heated. As this is the fourth time, I've escalated to general manager and corporate. We'll see what comes of it now.
Have you called the Nissan EV help line yet? 877-664-2738HungryTurkey said:That number would be handy actually. I called at close today for a status update and the answer was "Nope.. Haven't found anything yet... we charged it and everything says it's ok, but we know that's not gonna work" (duh). And then an hour later, I get a voicemail and the dealership (Crown) is wanting me to let the single technician they have left who can work on Leafs "take the car home and see if it happens to him". I want to scream... What part of "every 6 or 7 days" do they not get... If I let 'em take it home tonight, of course it's gonna' work fine. It might very well be time to have a different Dealer try. I'm frustrated with these guys and no way am I letting them take the car I'm paying for home for the night. Not a cold chance in hell. If he needs to drive it, he has 8+ hours in the day to drive and diagnose it.
But yeah, a higher contact would be welcome. I mean I have the phone number for carlos Ghosn's receptionist, but I don't think I want to take it to that level yet. LOL. Now someone regional or with the Smyrna plant, sure. This cannot be *that* difficult to troubleshoot. The 12V battery is not charging.... whatever the EV equivalent of an alternator is, is seemingly not working. Unless I'm missing something here..
Well, call them again and complain about the service you've (not) received. They can create an official ticket that may help you get the attention your situation deserves. Also, start the lemon law process as soon as you qualify to do so. Even if you don't end up following through, it will force Nissan to respond...and it may end up protecting your wallet.HungryTurkey said:Yep, called that line and they are the ones who arranged the tow on trip 3. ...
Unfotunately for you, it looks like the manufacturer has to initiate it. You can only file suit in court after the fact if they don't treat you fairly. Seems like weak gruel compared to the other states that we've seen details on here where a third party handles the complaint directly.HungryTurkey said:That's one thing I'm not really certain of. How do you start the lemon law process? As this failure is both dangerous and causes the vehicle to not function and is in the shop the 4th time, It qualifies under SC lemon laws from what I understand. I'm just not sure where to start the process. I guess they keep it obfuscated for a reason. I appreciate all the help and advice I've received from this forum.
From http://www.consumer.sc.gov/faqs/Pages/lemonlaw.aspx" onclick="window.open(this.href);return false;
Q. What happens if the manufacturer is unable to repair the defect?
A. If the defect cannot be repaired, the manufacturer has the option of whether to replace the vehicle or rescind the agreement and refund the money. If the manufacturer elects to rescind the agreement and refund the money, the refund must be for the full purchase price of the vehicle, less a reasonable allowance for the consumer's use. The full purchase price includes: 1) applicable finance charges and 2) all governmental fees, such as sales tax, license fees and registration fees.
Q. Describe the steps I must take in getting a refund or replacement for my vehicle.
A. Before you request a refund or replacement you must first participate in any arbitration procedure the manufacturer may have established (the decisions are binding on the manufacturer). This type mediation is know as an "informal dispute settlement procedure." The "informal dispute settlement procedure" must:
1. set up requirements for consumer notification;
2. be free from the manufacturer's influence;
3. be free of charge to the consumer;
4. generally settle the dispute within 40 days
Q. What can I do if I am not satisfied with the mediation decision?
A. If after arbitration, you remain unsatisfied, you can then file suit in the courts. Consumers should remember to buy cars only from reputable dealers and should read the warranty carefully and save all documentation related to the car and to any repair work for their records. If you have problems with your new car you should begin to keep the following records: a description of defects and details of contacts(including the date and name of the person with whom you spoke); a log of the amount of time the car was out of service and complete written records of routine service.
The Honda that I had sounds like the Leaf you have now.... I sent you a message with the contact info for the guy I bumped into.HungryTurkey said:Yep, called that line and they are the ones who arranged the tow on trip 3. What I'd give to have my Grey Leaf back
Just sent my story to corporate (closed for the day). We'll see if I get a reply. at less than a thousand miles driven, I'm just disappointed. Had my Honda for almost 12 years with no problem at all the entire duration (short of paint that oxidized early ).
It's a big part with a big job. Somewhere we had a labeled picture of the 2013 power stack with the PDM on top and the motor on the bottom, but I can't seem to find it. In any event, it appears the PDM is an integrated replacement for both the charger and the inverter. It is the top section of that big hunk of metal that takes up much of the space under the hood.HungryTurkey said:I would be lying if I said I knew what the PDM did. I can guess it's responsible for distributing power LOL, but aside from that, is it a small part, big part?
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