garygid said:
Perhaps call Nissan CS (877-664-2738) and explain the situation (not complain) and ask if there is anything that YOU can do to help get the records updated?
OK, since it has been a week since I was accepted by eTec and still no change on my dashboard, and since I have a Sept. order date promise from Nissan and there is only a week left in this month, I called CS to see what was happening. They said they realized Ecotality was "behind a little", but it wouldn't matter if I was on "eTec pending" status, that I would still get my invitation to order anyway, according to my reservation timing. I mentioned that this didn't seem possible, as I had not heard of anyone who had been able to order with a "pending" status yet, and how would they know to offer me the SL-etec model in my RAC? The CS rep didn't have an answer for that. He supposed I would just order the SL w/ fast charge option, and that when my acceptance to the EVP came through, the price would be adjusted somewhere down the line. Seems a little messy, and not quite convincing, to me.
I then called Ecotality to try to find out what was happening, since I had no response to my last email yet. They took my inquiry and said they would get back to me, but were able to confirm that I was indeed accepted to the EVP. I then got a response to my email from their construction division about an hour later, also confirming that I was in, but saying that they knew nothing about when Nissan would let me order. I asked them when they would notify Nissan that I was in the program, and they responded fairly quickly that
"Nissan will receive all of the September information together. We don't have control of how quick they enter it in their system or when they will invite you to order your car, but I can tell you that you are definitely approved for a free installation and your place in line is not being altered in any way." It was interesting to note the use of the future tense in the "will receive all of the September information together" phrase. This tells me that they have not yet sent my approval (or anyone else's from this area who was assessed in Sept., probably) to Nissan yet, and that it will be done as some kind of batch process.
I then got a return phone call from my earlier inquiry saying that it would be very soon, "a matter of days," they were sure, that I would be able to order my car. Since there are only 4 more working days in Sept., I hope this is true! I will be going ballistic on some poor Nissan CS rep on next Friday, (Oct. 1).
:evil:
TT