blackvalkyrie
Member
- Joined
- Mar 6, 2011
- Messages
- 13
Have been on various waiting lists with local dealers as well as Nissan Canada for about a year for the leaf. got my "invite" to register online to hold a vehicle several weeks ago when everyone else in Canada did.
Logged in, followed all the steps, picked the car , completed they surveys created my account etc. Next day I decide to log back in to see what else they offer, but can't access my account. Phone their Canadian customer support who put me through to Nissan USA web support. They suddenly have no record of my login or anything. I suggest they figure out the problem and fix it.
They continue to have difficulty, so instead of fixing it, they say I will just have to wait another 6 mos for the next batch of registrations.
Since thats not really a satisfactory answer or solution for me, I pointed out that clearly they had all my info and that they should fix their website instead of pawning me off. I also expressed concern that if they can't manage their own users accounts - how can I trust that they can manage the web interface for the car?
They told me they would have someone call me back ASAP to fix everything - been about 3 weeks and not a peep. Pissed off. The Ford Focus is looking better every day.
What a way to treat a customer.
Rant over - thanks for listening
Logged in, followed all the steps, picked the car , completed they surveys created my account etc. Next day I decide to log back in to see what else they offer, but can't access my account. Phone their Canadian customer support who put me through to Nissan USA web support. They suddenly have no record of my login or anything. I suggest they figure out the problem and fix it.
They continue to have difficulty, so instead of fixing it, they say I will just have to wait another 6 mos for the next batch of registrations.
Since thats not really a satisfactory answer or solution for me, I pointed out that clearly they had all my info and that they should fix their website instead of pawning me off. I also expressed concern that if they can't manage their own users accounts - how can I trust that they can manage the web interface for the car?
They told me they would have someone call me back ASAP to fix everything - been about 3 weeks and not a peep. Pissed off. The Ford Focus is looking better every day.
What a way to treat a customer.
Rant over - thanks for listening