GeorgeParrott
Well-known member
- Joined
- Aug 12, 2010
- Messages
- 207
Perhaps I am the only one of the thousands of LEAF fans who is
1. Prepared to love my LEAF EV
but,
2. Who is TOTALLY disgusted with the Nissan Corporate level of feedback to those of us waiting for our ordered cars?
I really don't want slick mailers with color chip samples, particularly when it is too late to change my order color.
I don't need another T-shirt, and I still have not actually received mine either, so the T-shirt delay is almost as long as the car delivery delay?
What I would appreciate is honesty and information about WHEN my car will arrive. I log on here daily and now see 31 cars delivered, but that NISSAN CORPORATE VP was quoted on 11 December that many more than that would "arrive by the holidays." More recently another NISSAN marketing official was quoted in the San Jose Mercury News as saying "there is no delay in getting the LEAF to customers."
YIKES !
The difference between the openness in tracking my order for the Chevy Volt (which is now in my garage) and the information that keeps changing from Nissan, and has not been honest ever...is a bigger chasm than the Grand Canyon. I would have thought that a Japanese company would have had more honesty, but at least, IMHO the US NISSAN Corporate representatives might as well be working for British Petroleum and giving us updates on that last oil spill--their level of openness and accurate information is (to me) identical and both CANNOT be believed.
The highest VIN now posted on our tracking spreadsheet is 303 and there is a jump from the next highest of 265. Nobody, even with orders placed on 31 August has a VIN higher than 303, which seems like it would have been production output in the first 2-3 weeks of startup back in early October. Checking world deliveries does not suggest that massive numbers of LEAF cars are going to even Japanese end customers, so it would appear that actual production CEASED or went on hold after about 3 weeks of output....Even an early production line process would be producing around 30 cars a day, and that production line has been "up" since around 11 October. YOU do the math. We seem to be missing several HUNDRED cars from any kind of final delivery. (Note: Tracking the Chevy Volt production indicates that about 40 cars a day are being produced; my Volt is VIN #679 and numbers now coming off the line in Detroit are just over 1000).
I KNOW we will all get our cars someday, and it is better that NISSAN caught the "glitch" and is getting it fixed before delivering the cars, but where in their corporate ethos is "honesty?" or even real "customer service?"
I have said this before, but I will post it again. IF there was any other reasonable and practical EV on the market, I would WALK AWAY from the Nissan LEAF delivery; I have NEVER been treated with such callousness on any previous new car order, and I have owned Honda, Toyota, Infiniti, Mazda, Lexus, BMW, Audi, Acura and VW over the years as special ordered cars, but I have NEVER had such poor treatment by the Corporate level of my buying experience.
1. Prepared to love my LEAF EV
but,
2. Who is TOTALLY disgusted with the Nissan Corporate level of feedback to those of us waiting for our ordered cars?
I really don't want slick mailers with color chip samples, particularly when it is too late to change my order color.
I don't need another T-shirt, and I still have not actually received mine either, so the T-shirt delay is almost as long as the car delivery delay?
What I would appreciate is honesty and information about WHEN my car will arrive. I log on here daily and now see 31 cars delivered, but that NISSAN CORPORATE VP was quoted on 11 December that many more than that would "arrive by the holidays." More recently another NISSAN marketing official was quoted in the San Jose Mercury News as saying "there is no delay in getting the LEAF to customers."
YIKES !
The difference between the openness in tracking my order for the Chevy Volt (which is now in my garage) and the information that keeps changing from Nissan, and has not been honest ever...is a bigger chasm than the Grand Canyon. I would have thought that a Japanese company would have had more honesty, but at least, IMHO the US NISSAN Corporate representatives might as well be working for British Petroleum and giving us updates on that last oil spill--their level of openness and accurate information is (to me) identical and both CANNOT be believed.
The highest VIN now posted on our tracking spreadsheet is 303 and there is a jump from the next highest of 265. Nobody, even with orders placed on 31 August has a VIN higher than 303, which seems like it would have been production output in the first 2-3 weeks of startup back in early October. Checking world deliveries does not suggest that massive numbers of LEAF cars are going to even Japanese end customers, so it would appear that actual production CEASED or went on hold after about 3 weeks of output....Even an early production line process would be producing around 30 cars a day, and that production line has been "up" since around 11 October. YOU do the math. We seem to be missing several HUNDRED cars from any kind of final delivery. (Note: Tracking the Chevy Volt production indicates that about 40 cars a day are being produced; my Volt is VIN #679 and numbers now coming off the line in Detroit are just over 1000).
I KNOW we will all get our cars someday, and it is better that NISSAN caught the "glitch" and is getting it fixed before delivering the cars, but where in their corporate ethos is "honesty?" or even real "customer service?"
I have said this before, but I will post it again. IF there was any other reasonable and practical EV on the market, I would WALK AWAY from the Nissan LEAF delivery; I have NEVER been treated with such callousness on any previous new car order, and I have owned Honda, Toyota, Infiniti, Mazda, Lexus, BMW, Audi, Acura and VW over the years as special ordered cars, but I have NEVER had such poor treatment by the Corporate level of my buying experience.