dhanson865
Well-known member
sats0 said:Hello,
I own a 2011 Leaf SL and just lost my 4th bar... at 60,500 miles :-(. Nissan will not cover this under warranty and I was wondering what my options are. I wrote a letter to Dave Mazur, Vice President of Customer Quality, and did not even receive a courtesy response from him. So much for customer relations!
Since I was concerned that precisely something like this would happen, I called Leaf customer service several times before my car went over 60,000 miles asking what would happen in this situation, and all I got was vague comments like "we will take that into consideration", which I naively thought meant they would cover it under warranty.
I also took my car in to the dealer for a battery test at 59,000 miles when I was at 9 bars and all they gave me was a sheet that showed I had excellent charging and driving habits, but did not tell me anything about capacity or how close I was to losing the 4th bar. They told me it was not possible to get that information.
I used the Leaf Spy tool to collect information from my car before it reached 60,000 miles. Here is what it captured:
Bat Sts: AHR= 42.90
SOH = 65% 390.42V
Hx = 44.27%
odo = 59,898
68 QCs
3158 L1/L2s
SOC = 93.6%
From what I have read on this forum, many people have lost the 4th bar at a capacity higher than what I have. Also, the Nissan warranty letter I received says "at approximately 70% capacity", and if I read the Leaf Spy output correctly, I am at 65%. Even if I scale the SOC of 93.6% to a 100%, that gives me 65 x 100/93.6 = 69.76%.
At this point, what are my options? Can I sue Nissan for failure to honor warranty since they would not tell me what my capacity was and refuse to accept the Leaf Spy data? I think there is enough data listed on this site that bar loss is clearly not an exact indication of battery capacity. Can i complain to the NHTSA or the California BBB or other such organization?
If there are other owners who are also in this situation, perhaps we can collectively consider some action? I'm sure Nissan is not looking forward to yet another class action suit. I'm really upset because I called their customer service beforehand and they just gave me a false sense of belief that they would cover my battery under warranty if it lost the 4th bar so close to the mileage limit!
Welcome to mynissanleaf.com I'd suggest you read http://www.mynissanleaf.com/viewtopic.php?t=19880 to see the only case I've seen so far of someone successfully appealing a warranty denial do to mileage.