FUD. I don't know what people at Automoile magazne are smoking.ChargedUp said:Post discussing problems with the Leaf rollout.
viewtopic.php?f=9&t=363
And finally the trump card:
“The March 11 earthquake and tsunami.”
This all smacks of desperation, really.
But of course they were probably thinking that the DC fast charger had them covered because most homes have 440v 3 phase power in the garage right? Speaking of the DC fast charger another “opps.” The standard they selected is not going to be the err well standard in North America.
Herm said:I joined the forum and posted this reply:
...
3. direct internet ordering.. this is also another disaster born out of desire to be nice to the customer but it also backfired. It stabs their dealership network in the back, their only customers.. then they had to outsource (probably from the Philippines) customer support personnel to answer the inevitable questions that could not be answered.. usually dealers insulate the manufacturers with the customer but they could not in this case, they were bypassed. Lots of people (probably you too, did you try to order a Leaf?) are very angry with Nissan and will probably never buy any of their cars again.
The CS reps I've spoken to repeatedly say they're located in Ohio. Not that it matters.thankyouOB said:The call center for customer service is in Indiana.
HIOJim said:The CS reps I've spoken to repeatedly say they're located in Ohio. Not that it matters.thankyouOB said:The call center for customer service is in Indiana.
thankyouOB said:looks like Indiana from CA.
but it aint asia. and they are pure American - born speakers.
where could you possibly get the idea that it is the Phillipines?
Herm said:thankyouOB said:looks like Indiana from CA.
but it aint asia. and they are pure American - born speakers.
where could you possibly get the idea that it is the Phillipines?
You cant tell by the accent, they are trained to have a neutral midwestern accent, even in India. Several names of CS people have been posted, quick google searches get a lot of Philippines hits in every case, in the first page, and its a common outsourced CS location. As I mentioned before, there can be many levels of CS.
Herm said:"The underlined part is just silly; training is not achieving."
Accent Neutralization Training is a standard part of the industry, its very effective and widespread.. yes you have been fooled
http://esl.about.com/od/speakingenglish/a/accent_reduce.htm
http://www.drsadhananayak.com/professional-voice-coaching.htm
http://www.neutralaccent.com/neutralaccent.php
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