Maybe the delay is my fault?
I did spend over an hour on the phone with a Customer Support "supervisor" on Tuesday. I suggested:
1. They determine FOR SURE that NOT having an AV assessment scheduled would NOT delay the "quote/order" process in any way.
2. That I (in CA, and others) want to order the Quick-Charge option (or get it dealer-added by mid 2011 or so at a reasonable price). Explained how it would give the LEAF more of a "real-car" capability, as opposed to being perceived as just a "macho" NEV.
3. Since he/they could not answer these questions (and had only seen mock-ups of the Customer Dashboard) that they should AT LEAST "play" being a customer on the REAL Dashboard system, both to thoroughly test the new web site, supporting software, and database, and ... that only then would they be prepared to answer customer's questions on Friday.
4. I further suggested that failures in these areas would likely result is ugly "PR" reports in the media, and that I REALLY wanted the EV "revolution" to be wildly successful, and was willing to help them in any way.
He promised to find answers to #1 and #2, and call me back on Wednesday.
When he called on Wed., he said:
1. the lack of "AV" (and this "waiver" thing) would not delay the quoting or ordering at all.
2. He was unable to confirm the wide availability of the Quick-Charge option, but the thinking was that "all of CA" would be able to select that option for the SL.
3. I explained how the QC option was POSSIBLE for the SV also, because all EVProject LEAFs, SV and SL, were (apparently) going to get it. He did not seem know that.
So, I really doubt I REALLY changed anything, ...
but MAYBE the 4-day delay was my fault!