KTR
Posts: 3
Joined: Tue Dec 09, 2014 11:21 am
Delivery Date: 30 Nov 2014

Re: Excessive wear bill from Nissan (any recourse?)

Thu Dec 11, 2014 10:12 pm

You can never believe a Dealer's word unless it is in writing. Initiate contact with the person who dealt with your lease return and explain the situation (hopefully jog his/her memory). If I am not mistaken, the L1 charging cord is aesthetically different between the older and newer Leafs. It could help your case. Good luck!

TimLee
Posts: 2811
Joined: Thu Jan 20, 2011 9:40 am
Delivery Date: 17 May 2011
Leaf Number: 2026
Location: Chattanooga, TN

Re: Excessive wear bill from Nissan (any recourse?)

Thu Dec 11, 2014 10:25 pm

mbender wrote:... Which is, when I returned the 2012, I left my 110V charger that came with it at home and just gave the brand new one that came with the 2015 to the dealer, specifically telling the salesman (or men) to put IT in the 2012 instead of the old used one.
...

Why would you do that?
The 2013 forward 120V EVSE is upgradeable to a much higher capability than the one on 2011 & 2012 :?:

You have got to be less trusting than this :shock:

Tim Lee
Chattanooga, TN

Man. Date: 03/10/11, VIN # 2026
Delivered 05-17-2011
Blue Ocean, 2011 SL-eTec

mbender
Posts: 824
Joined: Sun Apr 21, 2013 8:11 am
Delivery Date: 31 Aug 2014
Leaf Number: 309606
Location: The Great California Delta, and environs

Re: Excessive wear bill from Nissan (any recourse?)

Fri Dec 12, 2014 3:57 pm

TimLee wrote:Why would you do that?

The 2013 forward 120V EVSE is upgradeable to a much higher capability than the one on 2011 & 2012. :?:

I didn't know that. I thought they were the same, and only charge(d) with 110V at home anyhow, so I didn't see the need. TBT, my home EVSE is somewhat tucked away and winds its way through a number of obstacles, so I thought "Why not just leave it as it is and return the new one with the 'old' car?".

(Without getting it in writing?)

All the paperwork was already done, and I informed them at the last minute (when my belongings were being transferred to the new car) to put the new EVSE in the 2012. Even if I had left the old one in the car, what's to have kept an unscrupulous employee from walking off with it, the cargo organizer, or any number of other unsecured items? Or them being innocently misplaced during cleaning or whatever? I don't see what I did as being inherently complex or 'wrong', but yes, I guess getting it in writing would have helped me now. :-\

TimLee wrote:You have got to be less trusting than this :shock:
No good deed goes unpunished!

Edit: fixed grammatical errors/typos
Last edited by mbender on Fri Dec 12, 2014 8:32 pm, edited 1 time in total.
I think I just felt my paradigm shift.

2012 SL (One of the colors): 2-year lease, 2012+,
2015 S w/QC (A different color): 3-year lease, 2014+,
2017 SV (Same color as 2015 S): 3-year lease, 2017+, lower monthly than either above(!)

NoMoShocks
Posts: 94
Joined: Wed Dec 05, 2012 10:46 pm
Delivery Date: 17 Jan 2015
Leaf Number: 305722
Location: Portland, OR
Contact: Website

Re: Excessive wear bill from Nissan (any recourse?)

Fri Dec 12, 2014 8:15 pm

I would unsnake the 2012 charger from your garage, take it back to the dealer and person you gave the new one to, ask them to reunite the old charger with the lease return people who are looking for it and give you back your new one they accepted from you.

Sales people are natural yes men. Can you....? "YES!" Wait, I wasn't even finished asking the question yet.

DaveinOlyWA
Posts: 13209
Joined: Sat Apr 24, 2010 7:43 pm
Delivery Date: 16 Feb 2018
Leaf Number: 314199
Location: Olympia, WA
Contact: Website

Re: Excessive wear bill from Nissan (any recourse?)

Sat Dec 13, 2014 10:55 am

call them for an adjustment. the dealer DOES NOT DO the inspection. its done by independent 3rd party.

http://daveinolywa.blogspot.com/2014/01 ... -fyis.html

your charges are beyond ridiculous. imm, mine were very reasonable and I used every penny of my $500 incentive plus some.

$1400 of damage has to be something pretty considerable.

things they did not charge for.

mismatched tires. had 2 lrr Ecopias, two other "somethings" don't remember but they are different brand, slightly different size and so on and not even close to lrr

small dings. like a shopping cart incident. the aluminum side panels dent with no more than a dirty look so had 2 quarter sized "mini craters"

ya, call them. you are a returning customer, take advantage
2011 SL; 44,598 miles. 2013 S; 44,840 miles.2016 S30 deceased. 29,413 miles. 2018 S40; 11,987 miles, 485 GIDs, 37.6 kwh 110.89 Ahr , SOH 96.00, Hx 115.22
My Blog; http://daveinolywa.blogspot.com" onclick="window.open(this.href);return false;

mbender
Posts: 824
Joined: Sun Apr 21, 2013 8:11 am
Delivery Date: 31 Aug 2014
Leaf Number: 309606
Location: The Great California Delta, and environs

Re: Excessive wear bill from Nissan (any recourse?)

Sat Dec 20, 2014 11:31 pm

Just adding this here to give an update, and for the record.

Yesterday I did 'unsnake' the old cord and EVSE and took them back to the dealer, whom I had previously contacted. Amazingly, and to my pleasant surprise, the whole transaction went very smoothly and quickly. He came out with the 2015 EVSE that got misplaced somehow (it should have been in/with my car), and we exchanged EVSEs in the zip-tight bags that they came in. It took all of five minutes and we left agreeing that we would have to work with Nissan to get the old one back to them and have my account credited (more specifically, just have the erroneous charges removed).

The only problem with it all going so smoothly and quickly is that I didn't think to get anything in writing (again! Grr.. :(). I did call NMAC and let them know, however. (Even though I called just after the 'old lease' department closed, I had another service rep add the pertinent facts/notes to my account. I will follow up first thing on Monday.) I also texted a few people about what happened, will email the salesman a request for an email receipt, and I am writing it here, so I do/will have some written record of what happened. I'm 90+ percent confident that it will all be resolved amicably now -- it's just a matter of time. It would be great if it could be done in time to consider it an early Xmas present!
I think I just felt my paradigm shift.

2012 SL (One of the colors): 2-year lease, 2012+,
2015 S w/QC (A different color): 3-year lease, 2014+,
2017 SV (Same color as 2015 S): 3-year lease, 2017+, lower monthly than either above(!)

DaveinOlyWA
Posts: 13209
Joined: Sat Apr 24, 2010 7:43 pm
Delivery Date: 16 Feb 2018
Leaf Number: 314199
Location: Olympia, WA
Contact: Website

Re: Excessive wear bill from Nissan (any recourse?)

Sun Dec 21, 2014 11:09 am

mbender wrote:Just adding this here to give an update, and for the record.

Yesterday I did 'unsnake' the old cord and EVSE and took them back to the dealer, whom I had previously contacted. Amazingly, and to my pleasant surprise, the whole transaction went very smoothly and quickly. He came out with the 2015 EVSE that got misplaced somehow (it should have been in/with my car), and we exchanged EVSEs in the zip-tight bags that they came in. It took all of five minutes and we left agreeing that we would have to work with Nissan to get the old one back to them and have my account credited (more specifically, just have the erroneous charges removed).

The only problem with it all going so smoothly and quickly is that I didn't think to get anything in writing (again! Grr.. :(). I did call NMAC and let them know, however. (Even though I called just after the 'old lease' department closed, I had another service rep add the pertinent facts/notes to my account. I will follow up first thing on Monday.) I also texted a few people about what happened, will email the salesman a request for an email receipt, and I am writing it here, so I do/will have some written record of what happened. I'm 90+ percent confident that it will all be resolved amicably now -- it's just a matter of time. It would be great if it could be done in time to consider it an early Xmas present!



glad it worked out and I would send them an email to verify that the exchange went ok. their acknowledgment should be more than enough. NMAC is a much better entity to deal with than your dealer but it sounds like your dealer is working for you
2011 SL; 44,598 miles. 2013 S; 44,840 miles.2016 S30 deceased. 29,413 miles. 2018 S40; 11,987 miles, 485 GIDs, 37.6 kwh 110.89 Ahr , SOH 96.00, Hx 115.22
My Blog; http://daveinolywa.blogspot.com" onclick="window.open(this.href);return false;

mbender
Posts: 824
Joined: Sun Apr 21, 2013 8:11 am
Delivery Date: 31 Aug 2014
Leaf Number: 309606
Location: The Great California Delta, and environs

Re: Excessive wear bill from Nissan (any recourse?)

Tue Mar 03, 2015 1:11 am

I was just reminded to wrap this up and, fortunately, I can put a ribbon on top.

That's because a few weeks ago I got a call from NMAC saying that the inspection shop had finally received the EVSE from the dealer, and the $1000 charge in the excessive wear (to 'replace' the formerly missing EVSE) was reversed. And the $359 that was left was covered by the $500 allowance granted to leasers who "re-lease", so I owed nothing.

The calls from a collection agency had stopped a week or two prior to that, so I had a clue things were in motion and going my way. And just last week, I checked my credit report and there was no trace of anything regarding the whole incident (thank goodness), so, all's well that ends well, I guess. A bit of a headache for a while, but it felt good when it was over!
I think I just felt my paradigm shift.

2012 SL (One of the colors): 2-year lease, 2012+,
2015 S w/QC (A different color): 3-year lease, 2014+,
2017 SV (Same color as 2015 S): 3-year lease, 2017+, lower monthly than either above(!)

DaveinOlyWA
Posts: 13209
Joined: Sat Apr 24, 2010 7:43 pm
Delivery Date: 16 Feb 2018
Leaf Number: 314199
Location: Olympia, WA
Contact: Website

Re: Excessive wear bill from Nissan (any recourse?)

Wed Mar 04, 2015 10:39 am

mbender wrote:I was just reminded to wrap this up and, fortunately, I can put a ribbon on top.

That's because a few weeks ago I got a call from NMAC saying that the inspection shop had finally received the EVSE from the dealer, and the $1000 charge in the excessive wear (to 'replace' the formerly missing EVSE) was reversed. And the $359 that was left was covered by the $500 allowance granted to leasers who "re-lease", so I owed nothing.

The calls from a collection agency had stopped a week or two prior to that, so I had a clue things were in motion and going my way. And just last week, I checked my credit report and there was no trace of anything regarding the whole incident (thank goodness), so, all's well that ends well, I guess. A bit of a headache for a while, but it felt good when it was over!


this was my experience as well. I went to dealer in order to schedule inspection only and left with new car. but inspection dinged my for things I was unaware of including windshield replacement and the "most" I could have had as far as damage might have been a tiny star in the corner somewhere as I could not remember any damage at all anywhere that amounted to anything. but they waived it so all was good.
2011 SL; 44,598 miles. 2013 S; 44,840 miles.2016 S30 deceased. 29,413 miles. 2018 S40; 11,987 miles, 485 GIDs, 37.6 kwh 110.89 Ahr , SOH 96.00, Hx 115.22
My Blog; http://daveinolywa.blogspot.com" onclick="window.open(this.href);return false;

camasleaf
Posts: 631
Joined: Sun Sep 26, 2010 5:20 am
Delivery Date: 17 Jun 2011
Location: Camas, WA

Re: Excessive wear bill from Nissan (any recourse?)

Thu May 03, 2018 7:56 pm

I had a good experience when returning our 2015 Nissan Leaf.

The inspector came and did not find any chargeable damages Still the final letter I received showed over $350 in damages.

I called NMAC and they waived the fee for the damages and also the difference between my last lease payment and the disposition fee. Basically they reduce the final bill to zero. But they already had an extra lease payment.
2011 SLe 06/17/11 Over 82000 miles 66%SOH 14.6kWh
2018 Honda Clarity PHEV $120 gasoline in 5600 miles
5.7kW DC System

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