gdupret
Posts: 2
Joined: Mon Feb 12, 2018 8:16 pm
Delivery Date: 13 Feb 2018
Leaf Number: 402802

back door / hatchback won't open

Mon Feb 12, 2018 8:23 pm

Hi!

I have a leaf 2013. A piece of cloth got trapped into the back door lock, and now the door would not open. This is the second time this happens and it cost me 160$ last time I had it fixed, I know there is a manual lock somewhere we can access from within the trunk, but I don't manage to locate it, much less to access it. I saw this video https://www.youtube.com/watch?v=IWZnio-o7F8, but the little plastic door the author opens is not present on my model. Any suggestion?

Thank you,
Georges

brotherjethro
Posts: 46
Joined: Mon Jul 03, 2017 6:21 am
Delivery Date: 03 May 2017
Location: Vancouver, WA

Re: back door / hatchback won't open

Tue Feb 13, 2018 9:16 pm

I also have a 2013 and although that access panel is not present, there is a small slot in the same location that is clearly meant for accessing the lock mechanism. I looked in there with a flashlight and could see several parts, though it wasn't immediately obvious what you'd need to do. I didn't pay much attention to the video, but probably you'd just do the same thing he showed, only you'd access it through the slot.
2013 Pearl White SV, bought used in 2017 with only 5100 miles. Vancouver, WA.

User avatar
RegGuheert
Posts: 6178
Joined: Mon Mar 19, 2012 4:12 am
Delivery Date: 16 Mar 2012
Leaf Number: 5926
Location: Northern VA

Re: back door / hatchback won't open

Wed Feb 14, 2018 5:59 am

The same thing happened to me two weeks ago when my son slammed the nylon strap of a backpack into the latch on our MY2011 LEAF. I could not get it to open, even though I yanked on it pretty hard. I was about to try to access the little hatch, but my son managed to get it to come open by pushing and pulling on the handle until it came free. (I had tried this, but I stopped once I started to feel the plastic handle deforming.)

Good luck! I suspect brotherjethro has the right idea about how to proceed in your LEAF.
RegGuheert
2011 Leaf SL Demo vehicle
10K miles: Apr 14, 2013, 20K miles (55.7Ah): Aug 7, 2014, 30K miles (52.0Ah): Dec 30, 2015, 40K miles (49.8Ah): Feb 8, 2017, 50K miles (47.2Ah): Dec 7, 2017.
Enphase Inverter Measured MTBF: M190, M215, M250, S280

gdupret
Posts: 2
Joined: Mon Feb 12, 2018 8:16 pm
Delivery Date: 13 Feb 2018
Leaf Number: 402802

Re: back door / hatchback won't open

Wed Feb 14, 2018 9:33 am

I finally managed to open it as brotherjethro described: with a flash light it is possible to distinguish the mechanism made out of a whithish plastic. There is a small cavity on the top of the mechanisim (it is almost possible to see it in the video) in which I inserted the head of a parker screw driver that I then slide sideways. Thank you for the suggestions.

Return to “Problems / Troubleshooting”