Rat
Well-known member
Blink has never gotten my records straight after a year and a half. For those who missed the saga the first time, the "short" version is that I ordered an SV, but when the EV Project came to the Bay Area, Nissan called me and got me to upgrade to an SL. I did that but when the car came it was an SV. The factory never got the upgrade info. They told me I would eventually get an SL. I had not been allowed to enter the EV Project because they had no record I had ordered an SL, so I ordered another SL and joined the EV Project immediately upon placing that order. When Nissan finally found an SL for me based on my original order I had the EVP install the Blink EVSE. That was a nightmare I won't bother with recounting here, but it eventually got installed and works fine. When I picked up my Leaf I told the dealer I wouldn't be buying the second one I ordered and when it came, they could sell it off the floor, which they were delighted with. When it finally came, though, the EV Project and Blink apparently thought I was the one who took delivery and in their records they installed an EVSE at 5170 Sepulveda Blvd suite 260, Sherman Oaks, CA (L.A. area), a surgery center 401 miles from my house. The billing address for that unit is my home address in Los Altos (No. Cal.) and the serial number of the EVSE is the same as the one at my house. They have two separate email addresses on the two accounts, but the only difference is a dot between the first and last names, and both end up coming to me because Gmail tries to match a non-existent email address with an existing one, assuming it to be a typo so I get two emails on everything.
When I called Blink today, the clerk was very polite and tried to be helpful, but doesn't have the editing access necessary to fix things. This is at least the third time I've tried to fix this records snafu and each time they assure me they will fix it. Their own records show this was fixed in May. Obviously it wasn't. I also can't log into their network any longer, even though I used to. They recognize me when I go to the Blink site, apparently from a cookie, because it says Welcome [my name] at the top, but then says I have no account, and it no longer shows the info on my EVSE or on my car. The clerk at Blink can see that I do have the EVSE and the car, though. Supposedly the Sherman Oaks address has a black car (with my car's VIN) and my actual email address, while I have a blue car and the actual EVSE in Los Altos. I got one of those InCards when I got my EVSE, and I suppose it works, or work(ed) on the free Blink stations, but apparently I don't have an actual membership under either address. I never paid for one, so I guess that card doesn't work now on the pay Blink stations. But I would at least like to get my true email address and physical location correct in their records and get the second account deleted altogether. Supposedly the necessary editing access rights to the database are not with Blink but with some vendor who does their web services. They do have a record that I agreed to the RPA extension so at least I can call the EVP for service.
Does anyone know if there is an actual Blink unit at that surgery center on Sepulveda? Or maybe someone with a black Leaf there? Does anyone know someone with enough authority at Blink to get this fixed once and for all? This probably won't make any difference until such time as the EV Project stops covering the cost of service and upgrades, but at some point I may need Blink to send someone and I don't want them going to Sherman Oaks, nor do I want to be billed for some service in Sherman Oaks for an orthopedic surgeon's black Leaf's EVSE.
When I called Blink today, the clerk was very polite and tried to be helpful, but doesn't have the editing access necessary to fix things. This is at least the third time I've tried to fix this records snafu and each time they assure me they will fix it. Their own records show this was fixed in May. Obviously it wasn't. I also can't log into their network any longer, even though I used to. They recognize me when I go to the Blink site, apparently from a cookie, because it says Welcome [my name] at the top, but then says I have no account, and it no longer shows the info on my EVSE or on my car. The clerk at Blink can see that I do have the EVSE and the car, though. Supposedly the Sherman Oaks address has a black car (with my car's VIN) and my actual email address, while I have a blue car and the actual EVSE in Los Altos. I got one of those InCards when I got my EVSE, and I suppose it works, or work(ed) on the free Blink stations, but apparently I don't have an actual membership under either address. I never paid for one, so I guess that card doesn't work now on the pay Blink stations. But I would at least like to get my true email address and physical location correct in their records and get the second account deleted altogether. Supposedly the necessary editing access rights to the database are not with Blink but with some vendor who does their web services. They do have a record that I agreed to the RPA extension so at least I can call the EVP for service.
Does anyone know if there is an actual Blink unit at that surgery center on Sepulveda? Or maybe someone with a black Leaf there? Does anyone know someone with enough authority at Blink to get this fixed once and for all? This probably won't make any difference until such time as the EV Project stops covering the cost of service and upgrades, but at some point I may need Blink to send someone and I don't want them going to Sherman Oaks, nor do I want to be billed for some service in Sherman Oaks for an orthopedic surgeon's black Leaf's EVSE.