Phatcat73 wrote:When your mother brought in the vehicle, did she "check it in" and get any paperwork as a receipt for the visit? I'm assuming no.
I would still escalate to the EV hotline and ask to speak to the manager. Ask them if they are requesting you and your mother to go back to the dealer and identify the name of the service advisor who steered you wrong. I imagine that the car "records" the date of bar drops to help validate when it occurred. I would think Nissan would be reasonable in this situation. Sorry for your frustration.
Even in cases where documentation exists of a qualifying condition, its still generally the customer's responsibility to bring it up during the qualifying period
what we have is a customer who didn't know their warranty
a customer service rep who stupidly thought the battery was covered in the "bumper to bumper" clause
and general overall still shocking scenario where a battery degraded over years and not one single time (apparently) did anyone dig out their paperwork to find out what they were entitled to.
2011 SL; 44,598 miles. 2013 S; 44,840 miles.2016 S30 (build 10/2016)"low water marks" 27,000 miles.363GID Ahr 79.13Hx95.17%kwh28.1QCs238,L2's 251
My Blog; http://daveinolywa.blogspot.com
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