LeafOwner2011
New member
- Joined
- Apr 13, 2017
- Messages
- 1
I've never been treated so badly as a customer as I was with Nissan Consumer Affairs. After my Service Advisor said my Leaf was at 9 bars, not the required 8 bars for replacement, he could not replace the battery. But he said Nissan often worked with customers to reach a satisfactory outcome. He actually showed me one customer invoice as an example of Nissan granting an "exception" to their stated policy.
We were one of the first customers to give the Leaf a try in 2011. We've only logged 33,000 miles on the car but the battery clearly needs replacing. A full charge starts at 72 miles, yet I only get appx 42-45 miles total. I am not a crazy driver running the heater or AC non-stop.
Nissan insists that 9 bars = no new battery and does not make any consideration of shortened range. So...what's the value of a car that can't be used for a commute? Nothing.
I would never buy another Leaf and certainly I would not put my trust in Nissan. They are terrible to customers. Just plain rude.
We were one of the first customers to give the Leaf a try in 2011. We've only logged 33,000 miles on the car but the battery clearly needs replacing. A full charge starts at 72 miles, yet I only get appx 42-45 miles total. I am not a crazy driver running the heater or AC non-stop.
Nissan insists that 9 bars = no new battery and does not make any consideration of shortened range. So...what's the value of a car that can't be used for a commute? Nothing.
I would never buy another Leaf and certainly I would not put my trust in Nissan. They are terrible to customers. Just plain rude.