There will always be outliers, and while they shouldn't be discounted, it's more important to make sure that the majority of use cases and local conditions are reasonably well covered. I have a theory about Tom's situation, but it's just that, a theory. I believe that he lives on a hill. Friends of mine live on a hill as well, it's approximately 500 feet of elevation difference. Their Leaf has seen fairly dramatic range loss, despite of living in a cooler climate when compared to the valley most of us are in. It gets foggy up there too. Regular sustained hill climbs, and subsequent regen sessions, could affect battery longevity, and they would not necessarily show up in the energy economy figure. At least not in a very significant way.