NatureCoastLeaf
New member
- Joined
- Aug 6, 2018
- Messages
- 3
First post. New 2012 Leaf owner. Bought it 3 weeks ago with 65k miles on it. The car had a warranty battery installed in 10/2016. Love the car works great and does exactly what we want.
The issue was the car still had the 2G TCU. Went to Nissan and had it installed. Three days later tried to connect and it won't connect. I keep getting the same error ..... "You need an account to use this service". I've been on the phone with the Carwings support and have escalated twice now with no resolution. The funny thing is the car will update charging station with no problem what so ever. They have deleted the car and put it back half a dozen times, sent me back to the dealer and they just looked at me with a blank stare and sent me back to Nissan support. I've read and tried every short cut or quirky suggestion I can find and nothing works. This has been going on for three weeks now.... Frustrated is an understatement.
Looking for some advice or suggestion on anything else I can do to resolve this issue. Support is clueless.
Thank you for your time.
The issue was the car still had the 2G TCU. Went to Nissan and had it installed. Three days later tried to connect and it won't connect. I keep getting the same error ..... "You need an account to use this service". I've been on the phone with the Carwings support and have escalated twice now with no resolution. The funny thing is the car will update charging station with no problem what so ever. They have deleted the car and put it back half a dozen times, sent me back to the dealer and they just looked at me with a blank stare and sent me back to Nissan support. I've read and tried every short cut or quirky suggestion I can find and nothing works. This has been going on for three weeks now.... Frustrated is an understatement.
Looking for some advice or suggestion on anything else I can do to resolve this issue. Support is clueless.
Thank you for your time.