FILLUPMYEV
Member
- Joined
- Oct 23, 2017
- Messages
- 8
My mother brought in her 2012 Nissan Leaf SL to Alhambra Nissan a few weeks back to ask for a warranty replacement for her battery since it shows 8 bars. The service adviser that she spoke with said the battery is only covered under warranty for 3 years and said they can't do anything for her without her paying for it. She brought her vehicle to me last night and asked me to bring it to a local dealer for her to ask for the battery replacement.
I called (877) NO GAS EV this morning. I asked about the battery capacity warranty. The rep by the name of Jeffery explained the warranty and said it is covered. He then proceeded to take down info like vin, etc.. He then said the warranty had expired 5 days ago. He also said there was no documentation that the car was at the dealership for this battery capacity issue before the expiration so nothing can be done now. He said his hands were tied and that is the end of it. I then called Alhambra Nissan to speak to someone about this issue and of course, no one in service knows what I am talking about.
I am frustrated that employees were not well trained enough to know the company's policy regarding the battery capacity warranty. I am frustrated that Jeffery at Nissan corporate said he can't do anything since its now 5 days too late. We own 4 Leafs in the family. All 2012s. 2 is at 10 bars. 1 is at 9 bars. My mothers have been at 8 bars since this summer. She definitely should have complained about the battery issue sooner but she is nearly 70 years old and just don't like to fuss over anything in life.
This issue alone is enough for me to be done with Nissan. I intend to sell off all 4 Leafs and move on.
I just needed to vent as I am extremely frustrated and spent all morning on the phone and NOTHING. ZERO. Time wasted......
I called (877) NO GAS EV this morning. I asked about the battery capacity warranty. The rep by the name of Jeffery explained the warranty and said it is covered. He then proceeded to take down info like vin, etc.. He then said the warranty had expired 5 days ago. He also said there was no documentation that the car was at the dealership for this battery capacity issue before the expiration so nothing can be done now. He said his hands were tied and that is the end of it. I then called Alhambra Nissan to speak to someone about this issue and of course, no one in service knows what I am talking about.
I am frustrated that employees were not well trained enough to know the company's policy regarding the battery capacity warranty. I am frustrated that Jeffery at Nissan corporate said he can't do anything since its now 5 days too late. We own 4 Leafs in the family. All 2012s. 2 is at 10 bars. 1 is at 9 bars. My mothers have been at 8 bars since this summer. She definitely should have complained about the battery issue sooner but she is nearly 70 years old and just don't like to fuss over anything in life.
This issue alone is enough for me to be done with Nissan. I intend to sell off all 4 Leafs and move on.
I just needed to vent as I am extremely frustrated and spent all morning on the phone and NOTHING. ZERO. Time wasted......