AmpUpCO said:
I came to the realization this evening that I am purchasing (Leasing) my 2012 Leaf - in spite of Nissan.
How sad of a statement is that?
working in the front lines of customer service, my response;
it is not sad at all. you got what you want. most people feel the exact same way you do over dozens of products, services and companies.
companies that have less than a 50% "acceptable" rating far outnumber companies that rate excellent more than 90% of the time. ya, thats right, 1 in 10 customers will hang up not satisfied. that is the norm. why is that?
what you are a victim of is technology. you have become accustomed to having things like yesterday. now is not good enough. we have all become that way.
we go to Amazon, order something, expect it to be free shipping delivered tomorow
do you remember how it used to be? go to local store, VERY limited selection, pay more for the product simply because there was no option 2.
or
order from catalog which meant either filling out order form, sending it in with check or in some cases, calling and talking with someone on the phone. that usually was not an option unless you had a store card. i grew up with EXTENSIVE experience in this regard.
being a military brat and being stationed in places like Alaska, Panama, etc. we spent years literally ordering everything we bought out of the Sears Catalog and we got what we ordered 2-4 weeks later and shipping was a fortune. if you had a Sears Card, you could charge it, pay it off in a year (which is what EVERYONE did) if you didnt, send in a check.
but now we have technology and it has made our lives MUCH cooler. i am able to shop for bargains nationwide in less time than it takes to microwave a TV dinner
but that has escalated our expectations. we call, we ask questions and if we dont get the answer we want, we blame the person on the other end of the phone.
every day i talk with people who think Apple, Google, LG, RIM or whoever is stupid because of their software design and the customer knows better despite the fact they are calling in because they dont know something.
but 2/3rd of most peoples issues is they simply cannot...
ah never mind, it DOES NOT MATTER!!
you got your Leaf!!