drees said:
To be honest - Sat may be optimistic if your car is on Luna Spirit. It might be until Monday before those cars are scanned into the system... It seems to take 2-4 days after a ship docks before people's dashboards start changing to "week of" and the VIN becomes available...
Ya, understood. I was actually just hoping to have some feedback from CS by Sat. as promised. It may be a stretch to hope for an actual VIN by then, given the logistics involved in unloading and processing deliveries from two ships.
As it turns out, I didn't have to wait that long, though. Apparently, my concerns and issues were escalated finally, and I got a personal call from Nissan Corporate this morning. I am calm and relaxed over this whole process now, finally.
I have been assured that they are working as quickly as possible to resolve all my questions, and get the proper communication out to all of us who are waiting on their cars. I really had no idea of the impact on production and delivery the disaster in Japan has had, and it is more extensive than I thought, reaching even into their information systems. Nissan USA is still not able to have the kind of visibility on factory production and scheduling that they are accustomed to, and are even doing some things "manually" now that have formerly been automated. It turns out that I should have received an email last Sat. or Mon. with a status update, but I didn't, so that is indicative of how tenuous the whole process has become until systems are restored fully. I learned that the plant in Oppama was not seriously damaged, but is still suffering from electrical supply problems that could compromise safety of workers. They are scrambling to rebuild the supply chain and arranging with redundant suppliers of parts when their normal sources cannot deliver. It is an immense and unexpected interruption to business as usual, and their production scheduling has a BIG hole blown in it. There WILL be delays, and they understand some customers may be frustrated to the point of canceling their orders, and they don't want that to happen. They are still assessing the impact on individual customers and endeavoring to get correct status updates out to each one ASAP. Some people may have received incorrect information that will have to be updated, and some like me may have not received any information at all yet. What made my day, though, was that
they insisted that their goal was to continue to deliver cars in the sequence they were ordered (not reserved).
Most of the "outlying" delivery notices that we have seen here for orders in Jan. & Feb. were the result of a communication error by a vendor processing the wrong batch of information, I was told, and they are in the process of rectifying this. As long as I have a fair shot at getting the CA rebate, I am happy. They can deliver my car whenever.
(But sooner would be better, Nissan, if you are listening, which I know now you are!)
TT
