I called Nissan EV customer support yesterday after a few days of not being able to communicate with the app to my car. Support person said they are doing maintenance and a new version coming out on the 21st of April. Anyone else having this issue?
EV Connect down?
- Thread starter Baltneu
- Start date
Help Support My Nissan Leaf Forum:
Many of us got app notices that the servers will be down for upgrades from 7:00pm to 10:00pm tonight.
I received several messages through the app about system maintenance to be performed on April 21, but have been receiving plug-in reminder and charge complete emails/texts without incident. I even received charge complete messages at 3:40 AM MST this morning.
GerryAZ said:
That's because the upgrade is tonight. I don't know why the OP has lost functionality now.
rogersleaf
Well-known member
Mine stopped working correctly on 4/15. functionality like starting climate control and downloading usage data still works, just the main screen charge status doesn’t refresh.
Baltneu said:
I rarely use the status update, but just tried it twice. I received email messages both times which said status updated successfully, but the date and time on the main screen of the app did not change. Since charge level is 100% now and it was 100% the last time I used status update, I cannot tell if the app actually received the updates from the car. I know that it updated without incident on April 13. FWIW, the status update function in the Android app on my BlackBerry has always been really slow since I had to "upgrade" to EV Connect (now using V6.2.1)--worked fine with the old CarWings app until the Nissan servers stopped recognizing the old app. The other functions I use (primarily start/stop climate control) work quickly from the app. Except for an occasional server outage or telematics issue, the website has always worked relatively quickly (using Internet Explorer with Windows 7 or Edge in Windows 10).
It has been down, but for some reason you can still retrieve car status with an app called "Leaf EVA".
I don't understand why the "standard" Nissan app won't work, but I assume whatever maintenance is being performed tonight will "fix" it.
I don't understand why the "standard" Nissan app won't work, but I assume whatever maintenance is being performed tonight will "fix" it.
Baltneu said:
Same here; plus I didn't get my "charging stopped" text this morning (and haven't for several days).
cwerdna
Well-known member
Yes. I got push alerts about this on both my iPhone and Android phones. Was supposed to take place 4/21 7 pm to 10 pm CST.GerryAZ said:
Ditto for both my iPhone 8 and Pixel 3.Lars36 said:
I can tap refresh and it takes its time but the charging level is way old and it says last updated Apr 10, 2019, 06:14 PM. I tried this several times today, to no avail.
I even got "Nissan LEAF update: Status Updated" emails (which I haven't been able to disable, their UI to disable doesn't work) earlier today. Now, on this latest update, I got "Nissan LEAF update: Vehicle Status Request Failed".
