warrenc
Posts: 110
Joined: Tue Mar 28, 2017 2:33 pm
Delivery Date: 28 Apr 2017
Leaf Number: 418438
Location: Tacoma,WA

Nissan Connect/Carwings won't update

Mon Aug 14, 2017 6:34 pm

I paid the $199 to have my telematics updated to 3G, and it's been working fine for the last couple months until a few days ago. Now when I try to update my status, I get the timeout message and an email telling me that vehicle status update has failed. I can still access the history and efficiency records, and they are up to date for my trip to work today.
What's the best workaround for this? Sign out and back into Carwings in the vehicle, pull fuse 34, disconnect the 12V battery or talk to Nissan?
I'm sure they'll just tell me to wait until the car is in a different location or something similar, but I'm really looking forward to using this feature in the winter so I can warm up the cabin while I drink my coffee, and I want it to be somewhat reliable. I could probably set a timer, but my start time can vary by 2 hours on any given day.
2013 Leaf SV
Tacoma, WA

GerryAZ
Gold Member
Posts: 2356
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: Nissan Connect/Carwings won't update

Mon Aug 14, 2017 7:56 pm

Pull the fuse.
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015; traded 8/10/2019 at 82,436 miles
White LEAF 2019 SL+ purchased 8/10/2019

warrenc
Posts: 110
Joined: Tue Mar 28, 2017 2:33 pm
Delivery Date: 28 Apr 2017
Leaf Number: 418438
Location: Tacoma,WA

Re: Nissan Connect/Carwings won't update

Mon Aug 14, 2017 8:02 pm

Thanks, I'll give that a try tomorrow.
2013 Leaf SV
Tacoma, WA

jdcbomb
Posts: 230
Joined: Tue May 19, 2015 12:17 pm
Delivery Date: 18 May 2015

Re: Nissan Connect/Carwings won't update

Tue Aug 15, 2017 9:39 am

Any success? Mine is working for a few days then stops working for like a week. Cycles like this for the last couple months. Pretty annoying. Nissan Connect Support no idea what's wrong.
2018 SL - In Service 2019 JUN - 2019 OCT 96.7 SOH
2018 SV - In Service 2019 JAN - Location: Raleigh, NC - 2019 OCT 93.7 SOH
2013 SL - In Service 2013 FEB, Sold 2018 JUN (50,050 mi) - 4 Bars Lost (44,255 mi)

warrenc
Posts: 110
Joined: Tue Mar 28, 2017 2:33 pm
Delivery Date: 28 Apr 2017
Leaf Number: 418438
Location: Tacoma,WA

Re: Nissan Connect/Carwings won't update

Tue Aug 15, 2017 10:56 am

I won't be able to get to until this evening, but will report back.
2013 Leaf SV
Tacoma, WA

warrenc
Posts: 110
Joined: Tue Mar 28, 2017 2:33 pm
Delivery Date: 28 Apr 2017
Leaf Number: 418438
Location: Tacoma,WA

Re: Nissan Connect/Carwings won't update

Tue Aug 15, 2017 4:21 pm

Well, that did it. I pulled the fuse for about 5 minutes and have updated twice since with no issues.
2013 Leaf SV
Tacoma, WA

mishakim
Posts: 12
Joined: Thu Aug 07, 2014 5:04 pm
Delivery Date: 21 Jun 2014
Leaf Number: 338009

Re: Nissan Connect/Carwings won't update

Sun Aug 20, 2017 11:54 am

I'm having the same problem, and pulling the fuse didn't help - now I can't update in the app, and when I tried "send login" on the car, it says connection to the center failed, just like when the upgrade was first installled and not configured properly by the dealership. I do still get my text messages from the car

mishakim
Posts: 12
Joined: Thu Aug 07, 2014 5:04 pm
Delivery Date: 21 Jun 2014
Leaf Number: 338009

Re: Nissan Connect/Carwings won't update

Wed Aug 23, 2017 10:16 am

I noticed that the car was asking me to acknowledge the nag screen every time I started, so I went back into Carwings settings and did it there, and now the Connect App works as normal

oscarb
Posts: 3
Joined: Wed Feb 28, 2018 7:02 pm
Delivery Date: 24 Apr 2017

Re: Nissan Connect/Carwings won't update

Wed Feb 28, 2018 7:04 pm

Where is the fuse located on a 2013 leaf?

User avatar
jlv
Moderator
Posts: 1237
Joined: Thu Apr 24, 2014 6:08 pm
Delivery Date: 30 Apr 2014
Leaf Number: 424487
Location: Massachusetts

Re: Nissan Connect/Carwings won't update

Thu Mar 01, 2018 11:28 am

LEAF '13 SL+Prem (mfg 12/13, leased 4/14, bought 5/17, sold 11/18) 34K mi, AHr 58, SOH 87%
Tesla S 75D (3/17)
Tesla X 100D (12/18)
91K 100% BEV miles since '14
ICE free since '18

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