ericvoll
Well-known member
Kathy - I received a very nice email from the Nissan LEAF customer service folks today saying that my LEAF has indeed been loaded on a train for transport. It should arrive no later than May 31st. I strongly suspect that other Kansas City orders are probably being shipped in the same car(s) also (I was not told that, but it would make sense from a logistics standpoint). For privacy reasons, I can't check your order as they verify your name, address, etc., but you can check where the vehicle is by contacting the online LEAF customer support on the LEAF website and giving them your VIN #. It appears that once a customer has a VIN #, LEAF customer service is able to probe a bit deeper. Let us know what you find out.
I definitely have to say that Nissan LEAF customer support (online and phone) has been absolutely fantastic. They are very friendly, helpful, effective, and have exceeded my expectations in every possible way!! For most companies, the term "customer service" is really over used these days, especially with large, faceless corporations. So called "customer service agents" today seem like they operate strictly from scripts, are not empowered to do anything but the most trivial tasks, and simply don't care. It's hard to find "customer service" that actually meets my expectations, let alone exceeds them by leaps and bounds. My experience with Nissan LEAF customer support has been a completely refreshing experience. I intend on writing a very flattering letter to Nissan thanking all the customer service agents once my LEAF arrives, especially those who have been particularly helpful, Pam and Jocelyn.
ERIC
I definitely have to say that Nissan LEAF customer support (online and phone) has been absolutely fantastic. They are very friendly, helpful, effective, and have exceeded my expectations in every possible way!! For most companies, the term "customer service" is really over used these days, especially with large, faceless corporations. So called "customer service agents" today seem like they operate strictly from scripts, are not empowered to do anything but the most trivial tasks, and simply don't care. It's hard to find "customer service" that actually meets my expectations, let alone exceeds them by leaps and bounds. My experience with Nissan LEAF customer support has been a completely refreshing experience. I intend on writing a very flattering letter to Nissan thanking all the customer service agents once my LEAF arrives, especially those who have been particularly helpful, Pam and Jocelyn.
ERIC