Well, we know what the prevailing public opinion on AV is. :lol:EVDRIVER said:Almost all reputable MFG pay return shipping, particularly when it is basically DOA.
Aren't you asking them to come and replace it for $300 ... ?MrZorg said:On the one hand, the regional manager has been calling me all evening to try different things, but we're finally resigned to sending it back. On the other hand, they're adamant about not paying return shipping. They seem miffed that I didn't have them install it...
In that case it makes sense to swap it out yourself.MrZorg said:I know, right? Maybe they'll change their mind. From all the tests they had me do, they seem pretty sure it's not the car or the charger proper, but rather a faulty J1172 connector. They said they'd seen this once before, but that since it was their own install they found and swapped it on the spot. They were also quick to point out that the connector was the one piece they bought and didn't make themselves. :lol:
I am not too surprised with this based on AV's attitude so far. Can you imagine your Leaf not starting, and Nissan saying "Oh, we didn't make the power button".MrZorg said:They were also quick to point out that the connector was the one piece they bought and didn't make themselves. :lol:
DaveinOlyWA said:that is a bummer. what is the estimated turnaround time?
Since they were willing to cross ship, AV supposedly shipped it out today (I don't have a tracking number though) via UPS Ground. They're in Monrovia, it should get here in two days. So probably Monday unless they sprung for Saturday delivery.DaveinOlyWA said:that is a bummer. what is the estimated turnaround time?
MrZorg said:Good news. AV has decided to send me a return shipping label for UPS...
Not me... I didn't want to play that card. Though I did point out to several people there that if I bought something defective from any other mail order retailer, THEY would pay to take it back. Whatever the case, it's all worked out now. I just hope the new one works. I'll be sure to report back once I get it.LakeLeaf said:Someone must have sent them a link to this thread :lol:
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