wantonsoup
Well-known member
So I had a pretty crappy experience last week bringing the car in for 2 recalls, having them reprogram the door locks, and tire rotation. The work wasn't done properly on the locks so I had to make another appt and go back in again. But I had a multitude of complaints, which is a first for me, I've never complained about a dealer experience in my life.
The dealership called within 2-3 days to see how it went (normal, I get these calls from Lexus and every other car I've had in the last 10 years) and I was honest with her about it. She flat out told me to either not fill out the official Nissan survey I had gotten in my email, or that I should consider giving the service writer a break. And that anything but a 10 was a fail for them so only give tens.
Well, the return visit wasn't great either. I pulled into the service bay, and waited by my car for literally 3-5 minutes before anyone even made eye contact with me, then I had to wait another five waiting for the same service writer. Thank god for smartphones, huh?
Anyway, I got home and filled out the survey. Left detailed notes where requested. And the survey actually says, "Did they try to coerce you about what to put in this survey?" I thought that was awesome of Nissan to try and learn about that. So I replied honestly.
Well, Nissan can @#$ my @#$ because all they do is send the complete results directly to the dealership. I got a call from the same lady within an hour telling me she was sorry I felt coerced into blah blah blah and then I got a call from the service writer.
Seriously, this is incredibly unprofessional of Nissan. This wasn't the dealership's survey, it was from Nissan corporate. Really made me uncomfortable. I think I can say with certainty I will not be back at that dealership, and likely will never purchase a Nissan again. I've owned all manner of brands in the last 20 years (Honda, Dodge, Isuzu, Ford, Acura, Hyundai, Infiniti, Audi, Lexus, and now Nissan) and I have never been made to feel uncomfortable like this before. How do they expect you to be honest in the survey, knowing it is going WITH ALL OF YOUR PERSONAL INFORMATION ATTACHED directly to the people you're reviewing?! Sigh. Good luck folks. I'm out the moment my lease is up.
The dealership called within 2-3 days to see how it went (normal, I get these calls from Lexus and every other car I've had in the last 10 years) and I was honest with her about it. She flat out told me to either not fill out the official Nissan survey I had gotten in my email, or that I should consider giving the service writer a break. And that anything but a 10 was a fail for them so only give tens.
Well, the return visit wasn't great either. I pulled into the service bay, and waited by my car for literally 3-5 minutes before anyone even made eye contact with me, then I had to wait another five waiting for the same service writer. Thank god for smartphones, huh?
Anyway, I got home and filled out the survey. Left detailed notes where requested. And the survey actually says, "Did they try to coerce you about what to put in this survey?" I thought that was awesome of Nissan to try and learn about that. So I replied honestly.
Well, Nissan can @#$ my @#$ because all they do is send the complete results directly to the dealership. I got a call from the same lady within an hour telling me she was sorry I felt coerced into blah blah blah and then I got a call from the service writer.
Seriously, this is incredibly unprofessional of Nissan. This wasn't the dealership's survey, it was from Nissan corporate. Really made me uncomfortable. I think I can say with certainty I will not be back at that dealership, and likely will never purchase a Nissan again. I've owned all manner of brands in the last 20 years (Honda, Dodge, Isuzu, Ford, Acura, Hyundai, Infiniti, Audi, Lexus, and now Nissan) and I have never been made to feel uncomfortable like this before. How do they expect you to be honest in the survey, knowing it is going WITH ALL OF YOUR PERSONAL INFORMATION ATTACHED directly to the people you're reviewing?! Sigh. Good luck folks. I'm out the moment my lease is up.