markdobroth
New member
- Joined
- Jul 5, 2014
- Messages
- 1
My husband has been working in the solar industry for ten years and we are very supportive of the EV revolution. I committed to purchasing an EV this year and was very excited to do so. We purchased a new 2013 Nissan Leaf from a local dealership in Albuquerque, NM on 4/22/14. I was very careful to research the vehicle, range parameters, and discussed my current 58 mile commute with the dealership to ensure that this would be a viable choice for our family. As I drove my new Nissan Leaf home, I was unable to make it 55 mile in the B mode (no ac, no heat, no radio, no heated seats). I immediately contacted the dealership to let them know of my experience and my concerns. I was told that the range had to be explained by "my driving style" and that the car should have made it. Two more tries and two more failures in making a 55 mile commute, the second of which left me in a hail storm, parked in a questionable location with a small child that I had to carry 1/2 mile home. I then brought the car back to the dealership. Much to my relief, the GM of the dealership informed me that they were in the business of having happy customers and informed me that I could pick another Nissan Leaf to see if it would fit my needs and that I would be able to keep the 2nd vehicle if it was found to meet my needs. The result- I loved the car, no problems with completion of a 58 mile commute, no range anxiety, miles to spare. My "driving style" in the 2nd car: 70-75 miles per hr, radio, AC, + accessory use. I was a very happy customer at this point. Sadly, when I went in to the dealership to sign the update the paperwork, I was told that I had to come back in a week and then told I would have to return the second car that was working and take a loaner car instead. I did not accept the loaner and stated that I wanted them to stand behind their product. Several days later, Nissan's way of taking care of the customer several weeks later was as follows:
1. they told me that I was stuck with the first new car that seems to have battery problems ( the one that I drove unsuccessfully for a total of 3 days), has been in Nissan's possession for 3 months (yes...I have still been making $500 payments for a car that I don't have to protect my credit).
2. they generously offered to give me $4,000 trade in value for the $34,000 Leaf if I purchased a new gas vehicle from them.
3. Nissan reneged on the GM's offer to provide me with a working Nissan Leaf
4. While many of the parameters listed above are covered under NM lemon law, Nissan has refused to take care of the customer in the end.
1. they told me that I was stuck with the first new car that seems to have battery problems ( the one that I drove unsuccessfully for a total of 3 days), has been in Nissan's possession for 3 months (yes...I have still been making $500 payments for a car that I don't have to protect my credit).
2. they generously offered to give me $4,000 trade in value for the $34,000 Leaf if I purchased a new gas vehicle from them.
3. Nissan reneged on the GM's offer to provide me with a working Nissan Leaf
4. While many of the parameters listed above are covered under NM lemon law, Nissan has refused to take care of the customer in the end.