omkar
Well-known member
When you return your LEAF at the end of the lease, follow up with the dealership a couple days later to make sure it was 'grounded' properly. I returned my LEAF on 1/1 and thought all was well.
Last week, I got a call from NMAC collections asking for money because they showed that I have not returned the LEAF. I explained that I returned the car on 1/1 and the name and address of the dealer. They then said thanks and that they would follow up with the dealer.
I called NMAC collections today (just to follow up and make sure everything was closed) and they said that nothing has changed and they still have a balance due. They suggested I call the dealer to find out what is going on and that they would put something on my credit report if this wasn't settled in 30 days.
I called the dealership today and they found that the paperwork was not processed properly (or something). They are taking care of it now and will process it and show as returned on 1/1. The dealership made a mistake and they are being helpful in fixing it.
The most frustrating part of this has been dealing with NMAC collections (1-800-777-6116). The people are not helpful (maybe that's how it is in the collections business) and their phone lines are full of static and cut out often (I was on a landline).
I'm hoping to have this resolved soon.
Last week, I got a call from NMAC collections asking for money because they showed that I have not returned the LEAF. I explained that I returned the car on 1/1 and the name and address of the dealer. They then said thanks and that they would follow up with the dealer.
I called NMAC collections today (just to follow up and make sure everything was closed) and they said that nothing has changed and they still have a balance due. They suggested I call the dealer to find out what is going on and that they would put something on my credit report if this wasn't settled in 30 days.
I called the dealership today and they found that the paperwork was not processed properly (or something). They are taking care of it now and will process it and show as returned on 1/1. The dealership made a mistake and they are being helpful in fixing it.
The most frustrating part of this has been dealing with NMAC collections (1-800-777-6116). The people are not helpful (maybe that's how it is in the collections business) and their phone lines are full of static and cut out often (I was on a landline).
I'm hoping to have this resolved soon.