NRG has been a great partner and infrastructure proponent in our area. If it weren't for them, we would not have a broad L3 infrastructure in the DC region, period.
That being said, what has your experience been in other parts of the Country. We're finding the "process" whereby they report down units needs improvement. We have one unit in Rockville, MD that has been down for 7 days without the friendly "DOWN" email reminder to members of NRG eVgo. And a call was made on day 1. Many of the early adopters in our area have been getting their service for free, but since they now have 10 units in our area, they are going to start charging a fee.
I made a personal recommendation to them from a friend that they monitor negative comments on plugshare. Perhaps they could purchase the API and channel all negative comments at their stations to their support department. Wouldn't that make sense? They do have remote monitoring capabilities so a call is always best. But, they can't fix every problem remotely.
Frankly, it appears they only report a unit down when someone calls them, but that theory is not working for our current situation. I wonder if reporting a unit down many times is worse than not reporting it at all. As a member, I think not since we're all relying on them to get from point A to point B.
That being said, what has your experience been in other parts of the Country. We're finding the "process" whereby they report down units needs improvement. We have one unit in Rockville, MD that has been down for 7 days without the friendly "DOWN" email reminder to members of NRG eVgo. And a call was made on day 1. Many of the early adopters in our area have been getting their service for free, but since they now have 10 units in our area, they are going to start charging a fee.
I made a personal recommendation to them from a friend that they monitor negative comments on plugshare. Perhaps they could purchase the API and channel all negative comments at their stations to their support department. Wouldn't that make sense? They do have remote monitoring capabilities so a call is always best. But, they can't fix every problem remotely.
Frankly, it appears they only report a unit down when someone calls them, but that theory is not working for our current situation. I wonder if reporting a unit down many times is worse than not reporting it at all. As a member, I think not since we're all relying on them to get from point A to point B.