Way back in 2016, my son, who was driving my 2011 Leaf, told me he was getting close to being unable to make his commute with the range available in the car. I took a look and it was down to 8 bars. I took it to the dealer only to be told I had missed the warranty window by a couple of weeks. I went around and around with them and they wouldn't budge. I took the case to BBB and got nowhere with that as well. No one would do anything to honor the warranty.
I ended up replacing the battery myself in my carport from a donor car and that is still the car/battery I'm driving today.
My advice, take the best and fastest deal you can get out of Nissan and be done with them. They are not building sufficient warranty batteries to service the demand because they have moved on from the Leaf to the Ariya -- they want to sell new cars, not repair old ones. They really don't care about you because they know you'll probably never buy another Nissan after this (in my case they're correct). You are unlikely to get satisfaction from any of the other routes you are pursuing, as I didn't.
You are 100% right that I should probably just accept any offer they give me so that I can just get out of this situtation and move on with my life, but unfortunately I am too petty to do that, lmao. At this point I guess I'm just gonna keep waiting for a battery until the car degrades to the point that it's undriveable, at which point I guess I'll just open another case. But yes, your suggestion is definitely the smarter thing to do, lol.
To sum up, you bought a car, that really needs a L2 charger EVSE, but you didn't install one, then three months later you filed claim, they offered to pay you back 100% of what you paid for the car,
No. I purchased the car in June, and I did not immediately install a L2 charging station because I wanted to wait until I actually had confirmation that the new battery had arrived. The warranty claim was originally filed in February by the previous owner of the vehicle, and according to the dealership, the battery might take up to 6 months to arrive from the time the claim was filed, which would place the ETA at around July or August. I didn't mind relying on L1 and quick charges until then, so I decided to go ahead with purchasing the vehicle.
By October, I had still received no word from the dealership regarding the status of the battery. I wasn't expecting to have to wait that long for the battery to arrive, so I was beginning to wonder whether I should just proceed with the installation of the charging station. However, at this time it had also become apparent that Nissan was unable to honor their warranty for most customers, and that they were instead offering to repurchase those customer's vehicles. I didn't want to end up in a situation where I had wasted $5,000 to install a charging station only to find out that Nissan was going to want to buy the car back, so I opened a case with Consumer Affairs to seek some guidance on how to proceed.
My question to Nissan was simply: "Can you provide any information on when I might expect to receive a battery, or is there a possibility that Nissan will decide to repurchase my vehicle?"
When I received a call from the arbitration specialist, he was immediately very adamant that Nissan was not going to give me a buyback offer. He said that my vehicle didn't qualify to be repurchased for some bullshit reason that I don't even remember anymore. I asked him if he could provide me any information on when the battery might arrive. He said no. I was dissatisfied with his inability to provide any sort of resolution to my inquiry, so I asked Consumer Affairs if I could speak to another arbitration specialist about my situation.
Shortly thereafter I received a call from another arbitration specialist who told me the exact same thing: that Nissan was going to decline to offer to repurchase my vehicle, and that I should just continue to wait for a battery.
Keep in mind that I didn't even necessarily WANT a buyback; I was just calling to get a better understanding of how Nissan might choose to resolve the warranty claim. Being that my vehicle was apparently ineligible to be repurchased, I decided to proceed with the installation of the charging station.
However, I STILL hadn't received a satisfactory answer regarding when I might receive my battery, which is why I then opened another case in November. This time my question was simply: "Can you give me any information regarding when I might receive my battery?"
The arbitration specialist who called me immediately stated that Nissan no longer manufactured the battery that my vehicle needed, so my only option was to allow Nissan to repurchase the vehicle.
Can you see how this would be frustrating? I specifically went out of my way to try to understand how Nissan might choose to resolve my warranty claim, and according to the information they provided me, I decided to have a charging station installed. And then, 4 short weeks later, a new arbitration specialist tells me the exact opposite of what the first two arbitration specialists told me. But by then, I had already spent $5,000 on a charging station. I hope you can understand why I would be annoyed by this situation.
Anyway, the new arbitration specialist was very resistant to answering any specific questions regarding the battery, and she kept pressing me to initiate the repurchase process. I didn't really see any point in arguing with her if I didn't even know what Nissan's offer was going to be, so I reluctantly submitted all of the documents she requested. This brings us to where I currently am now.
but you are upset because you chose after having the car and deciding you didn't want to keep it, that you would install a EVSE and want Nissan to buy and install it for you? They even offered to kick in $1000 and you still are upset?
I'm not sure what gave you the impression that I don't want to keep the car. In fact, I would PREFER to keep the car, and I would PREFER to receive a battery. Especially now that I've blown $5,000 on a charging station.
Me thinks you expect too much! Full refund for a car you chose, is not good enough? Then you want to be compensated for your other choices?
Considering that my "other choices" were made based on Nissan's input: no, a full refund of the car is not enough at this point. But I suppose that is irrelevent since I never even WANTED a buyback offer to begin with.
