This is the most frustrating thing. I've called the help desk several times and even taken the dang thing back into the dealership. What the "F"!!! *&^%. I just bought this car a couple of weeks ago, and when I purchased it the dealer said that I needed to give him my info to set up the NissanConnect EV stuff. I thought that was weird seeing that I'd already had everything working with the 2011 Leaf that I paid that $200 to have updated but sure, whatever. I waited a couple of days and then tried the app and low and behold "weak cell signal". I called the help desk and they said they'd call me back on Monday (4 days later). I call them first thing that Monday morning and they tried a couple of things like sending the info from the car and connected to NissanConnect from the car. Which all works fine but I still doesn't talk to the app, so they tell me they will call me back in another 3 days. 3 days later I take my car back to the dealership and have the service center check it out. They keep my car for a couple of hours I watch them call the call center and run through a few things but they say every thing checks out fine. I wait the rest of the day for a call back from the call center then call them the next morning and they try a few things over the phone (mostly the same stuff we had already done) then suggest I take it to the dealership which I inform them I had already done. Then she says she will "escalate" my case again and call me back in 3 days. In the meantime I've tried pulling the fuse, disconnecting the battery, everything I could think. It doesn't connect to the phone app or the webapp, and this is a brand new car WTH!! :x :evil: