pgham wrote:I've been in the same situation since I took delivery of my 2018 LEAF on March 7. I called EV customer service 2 days later after updating my Nissan portal info (I used to have a cube) and I've been calling them every week since because it's still not working. I've also brought the car back to the dealership to check the TCU which found nothing. So this is now 5 weeks and counting. Yes, VERY frustrating given the amount of my monthly payment to them that they cannot get these services working. If anyone has any success and finds out the particular reason, please let me know!
6 weeks after bringing the LEAF home and all my calls to Nissan since then, my EV Services app (and the online portal) finally just connected to my car. That's a ridiculous amount of fix-your-brand-new-car time for something that costs this much... especially since it's all just back-end tech stuff they had to fix/allocate/locate/whatever and nothing actually physical on the car.