2018-2019 Leaf 2.0 "Service EV System. Unable to restart after power off"

[herveybayleaf]

Day 32 nissan Australia refuse to tell me whats happened and even told the dealership doing the repairs dont talk to me, so they are hiding the fact its a major fault. I have had to pay for my own car hire 4th week comming up soon. Absolutely discusting treatment from Nissan Australia.

DONT BUY A LEAF IF YOU LIVE IN AUSTRALIA WITHOUT ENOUGH SERVICE CENTRES AND BAD CUSTOMER SERVICE.

Other than that have a nice day

 

[Paul31]

Hi all, I'm having the same problem, the Nissan dealer in Dublin hasn't seen the problem before, now tbe car has to head to a Nissan leaf technical team tomorrow..... reading all the previous posts is very concerning.....

 

[KiwiAucklandLeaf]

We've just had the same problem. We have a Dec 2017 Nissan Leaf (new shape with 40kw battery) which we bought in June 2019 as a second-hand Japanese import with 3500kms from a dealer in Auckland (most Leafs in NZ are 2nd-hand Japanese imports) . After 19 months of happy motoring and 18,000kms on the clock, in early January 2021we went on holiday for a week using fast chargers along the way. Stopped at a motel and plugged it into their normal plug but in the morning it wasn't charged and it wouldn't start. Fault was reading 'Service EV System. Unable to restart after power off." Did a google and read some of these posts and started worrying so we called the AA service people who sent a man who checked the 12V battery which was good so he carted the car to the nearest Fast charger - that didn't work so he pulled out a computerised machine to analyse the car (the 12V system I think) and went through a whole lot of checks and found nothing wrong. Next minute the car started and we charged it using the Fast Charger.

We carried on with our holiday and hoped that it was just a computer glitch that was one-off. We drove for 4 more days before returning home when a few days later it stopped again - same warning. The AA towed it to a specialist EV garage in Auckland called Bluecars who said he would try and diagnose the problem. He kept in contact with us over the next few days as he said it was starting sometimes and sometimes not. Finally he called to tell us that it had finally stopped completely and he was able to diagnose a fault and it needed a replacement cell module which would cost around NZ$3000 to repair. He thought it was a manufacturing fault in the battery. Luckily the dealer we bought it off offered to pay half of the cost which we accepted and we live in the central city so can use public transport to get around easily. In NZ we have a Consumer Guarantees Act that should cover some of this - had the dealer not offered to pay some of the cost we could have pressured him to do this quoting this law. Bluecars said he'd seen this type of fault before but normally it stops and stays stopped whereas our car stopped intermittently which was unusual. We've now had it back for 2 months and it's going fine but we have our fingers crossed that it doesn't happen again.

Nissan NZ should really pay for these faults but we've been told that they are refusing to pay. If we'd bought it new the battery would have been covered by a warranty.

 

[MikeinPA]

Mods, How about a bad cell thread? Nissan has built and SOLD more than 500,000 of Leafs, most are still under the battery defects warranty which covers these bad cells.

 

[LeftieBiker]

Mods, How about a bad cell thread?

Um, isn't that what this is? Maybe a name change for this topic...? Maybe "Gen II Leaf "Service EV System Error": Bad Cell(s)?

 

[knightmb]

Mods, How about a bad cell thread? Nissan has built and SOLD more than 500,000 of Leafs, most are still under the battery defects warranty which covers these bad cells. Time and again we are seeing dealers balk at honoring the warranty, which really rankles. Is this a dealer problem, or a Nissan corporate problem?

Dealer problem, they don't keep enough Leaf techs around and even though Nissan pays the dealership for the work, they still have a billable hours book that the dealership has to follow. Usually ends up taking the tech a lot of time to do the fix and the money doesn't work out for a lot of profit for the dealership. That is what I was told by my local dealership, might be different/better at other dealerships. :?

 

[Nubo]

Mods, How about a bad cell thread? Nissan has built and SOLD more than 500,000 of Leafs, most are still under the battery defects warranty which covers these bad cells. Time and again we are seeing dealers balk at honoring the warranty, which really rankles. Is this a dealer problem, or a Nissan corporate problem?

I tend to believe this type of behavior always has its roots in corporate greed. When they make warranty work onerous and unprofitable for the dealer, it's only natural they will resist.

 

[SageBrush]

Time and again we are seeing dealers balk at honoring the warranty

I cannot think of a single example and I don't expect to.

 

[SageBrush]

The most interesting (to me) posts in this thread are those packs with more than one defective module. I'll have to give some thought about how to calculate the odds ** but it vastly increases the underlying cell manufacturing defect rate. It also probably means that cell QA is in the doldrums.

I've forgotten -- is Nissan still financially involved in the factory producing the cells used in the LEAF ?

** Perhaps I'll treat it as a Hardy Weinberg equilibrium :lol:

 

[LeftieBiker]

I'd like opinions on changing the topic title.

I just got up, but as I recall, Nissan tried to sell their battery manufacturing company, with the expectation of switching to one of the big existing manufacturers, but the deal fell through and they are still using it.

 

[MikeinPA]

Time and again we are seeing dealers balk at honoring the warranty

I cannot think of a single example and I don't expect to.

See comment at Thu Apr 01, 2021 7:14 pm above. For starters.

I have been trying to get Nissan to replace my bad cell since last spring--although most of the lack of progress is my inability to pursue this due to work load with the covid situation. And yes I have the P33E6 code.

I am also interested in getting a handle on the cell defect rate for various production runs of modules. It just seems high for these prismatic cells.

 

[SageBrush]

I have been trying to get Nissan to replace my bad cell since last spring.

First, you are confusing dealerships with Nissan
Second, your desire is irrelevant. Post a case of a weak cell(s) with DTC codes and you will have something. It is no secret that Nissan offers NO customer goodwill and relies on the letter of the warranty to decide cases, but that is distinct from Nissan not honoring warranty.

 

[MikeinPA]

Here is the data for the blue Leaf

Leaf Spy and a working bluetooth adapter (KONNWEI KW902 for example) will provide a look at individual cell pairs in the pack. Here is recent data from my 2013 which has the "EV system warning light", turtle icon, and P33E6 error code.

(tks leftie)

 

[GerryAZ]

Has a dealer reported the P33E6 error code to Nissan? If the dealer is not working with Nissan corporate office, then find another dealer. Having driven LEAFs since 2011 with over 160k miles in total so far, I have never received a DTC related to weak/defective cells. LEAF Spy sometimes reports weak cells under certain conditions and my 2015 clearly had a few weak cells that significantly reduced useable range, but it still did not set error codes at 82k miles.

 

[SageBrush]

^^ Listen to Gerry

To summarize for you:
1. Find out if the dealership relayed the DTC to Nissan. If not, get it relayed
2. If relayed, then you are in the grey area no one at MNL is sure about -- specifically, which DTC codes Nissan requires before accepting a weak cell(s) warranty claim. We have seen up to now that more than one DTC is reported in successful warranty claims.

Which goes back to you being WRONG in your assertion that dealerships and Nissan are refusing valid claims. Either you play by their rules or your claim is rejected. That is NOT a case of a valid warranty claim refusal. Can you see the distinction ?

It is painfully obvious that the Nissan rules leave many an owner with packs that have weak cells out in the rain. However, any weak cell does not a new pack or a pack repair under warranty claim due to defective manufacturing make, and Nissan gets to draw the line where they want to. There IS a line, even if it is not placed where you want it to be, or where I think it should be.

No regular contributor to MNL is more critical (or frankly, in contempt) of Nissan than me**, but you are slandering Nissan for personal gain. You should stop.

** Exactly for this reason (amongst others): Nissan does not support customers with a reasonable execution of the warranty. 'Reasonable' is of course in the eyes of the customer ... and sometimes in the eyes of the arbitrator.

 

[MikeinPA]

Has a dealer reported the P33E6 error code to Nissan? If the dealer is not working with Nissan corporate office, then find another dealer. Having driven LEAFs since 2011 with over 160k miles in total so far, I have never received a DTC related to weak/defective cells. LEAF Spy sometimes reports weak cells under certain conditions and my 2015 clearly had a few weak cells that significantly reduced useable range, but it still did not set error codes at 82k miles.

I have furnished the dealer's paperwork, reporting the P33E6 code, to Nissan in Tennessee twice.

It is very good advice to go to another dealer, I just have not done it due to the distance, covid, and overload at work.

I have never received a DTC related to weak/defective cells

. The whole thread on this is over here: https://www.mynissanleaf.com/viewtopic.php?f=30&t=30704

I get the turtle/warning and audio warning every time I turn the car on. When I check, it is the P33E6, and I clear it. I drive it around once a week to discourage the field mice and the rotor rust.

 

[MikeinPA]

^^ Listen to Gerry

To summarize for you:
1. Find out if the dealership relayed the DTC to Nissan. If not, get it relayed

Done

2. If relayed, then you are in the grey area no one at MNL is sure about -- specifically, which DTC codes Nissan requires before accepting a weak cell(s) warranty claim. We have seen up to now that more than one DTC is reported in successful warranty claims.

Do you mean more than one DTC is required?

 

[SageBrush]

See graph above. Its a bad cell. Are you saying Nissan get's a pass on bad cells? Then what is the warranty?

Of course it is a weak cell, but not all weak cells meet the Nissan threshold for warranty claim.

Nissan has a severe definition of when a weak cell becomes a manufacturing defect. We know it includes DTCs; and we know it sometimes includes the CVLI test protocol. More transparency is lacking. One thing we know for sure: it is not defined by what you think it should be.

 

[MikeinPA]

See graph above. Its a bad cell. Are you saying Nissan get's a pass on bad cells? Then what is the warranty?

Of course it is a weak cell, but not all weak cells meet the Nissan threshold for warranty claim.

Nissan has a severe definition of when a weak cell becomes a manufacturing defect. We know it includes DTCs; and we know it sometimes includes the CLI test protocol. More transparency is lacking. One thing we know for sure: it is not defined by what you think it should be.

I think it would just be what is laid out in their repair manual. https://ownersmanuals2.com/d/43004

 

[SageBrush]

Nissan has a severe definition of when a weak cell becomes a manufacturing defect. We know it includes DTCs; and we know it sometimes includes the CLI test protocol. More transparency is lacking. One thing we know for sure: it is not defined by what you think it should be.

Well, if they wont honor the warranty, then there are other options.

You sound like one of the 3 musketeers.

If I was in your shoes with your car and had a Nissan warranty claim rejection, I would seek arbitration.