Hi everyone,
I bought a new Leaf in 2018 and enjoyed driving the car until I recently experienced total brake failure. Three months ago I turned on the car, put it in drive and despite the brake being depressed the car started to go forward. Emergency lights came on and a message saying "Malfunction see owner's manual" popped up on the screen. I was able to stop the car by putting on the E brake which also caused the car to turn off immediately. Fortunately I was in an empty parking lot at the time and didn't run anyone over. I tried turning the car on once more and the same thing happened.
I waited for two hours for a tow truck and when it arrived the driver tried the car and it worked as normal. The car was towed to the dealership who were unable to replicate the problem and then just did a generic brake job and told me it was fine.
A month later the problem happened again. I took it to a different dealer this time. While the car was there they couldn't figure it out and just kept running the same test over and over again which didn't instill a lot of confidence. Finally, after four weeks they finally managed to replicate the problem on a test drive. Now they are saying it's going to cost 5k to replace the entire brake system.
The car is just out of warranty and I've been very frustrated not only by the cost of the repair (the timing couldn't be worse but I suppose that's always how these things go) but also the general incompetence of the people who have worked on my car. It certainly doesn't instill a lot of confidence in the brand or the two dealerships I brought the car to.
I tried contacting Nissan's customer service about the issue and they simply said the car is out of warranty so too bad. While I understand that, it seems like they should care just a little bit about the fact that someone could have died from their product. Is there anywhere else I should be contacting with this information?
Thank you for any replies.
I bought a new Leaf in 2018 and enjoyed driving the car until I recently experienced total brake failure. Three months ago I turned on the car, put it in drive and despite the brake being depressed the car started to go forward. Emergency lights came on and a message saying "Malfunction see owner's manual" popped up on the screen. I was able to stop the car by putting on the E brake which also caused the car to turn off immediately. Fortunately I was in an empty parking lot at the time and didn't run anyone over. I tried turning the car on once more and the same thing happened.
I waited for two hours for a tow truck and when it arrived the driver tried the car and it worked as normal. The car was towed to the dealership who were unable to replicate the problem and then just did a generic brake job and told me it was fine.
A month later the problem happened again. I took it to a different dealer this time. While the car was there they couldn't figure it out and just kept running the same test over and over again which didn't instill a lot of confidence. Finally, after four weeks they finally managed to replicate the problem on a test drive. Now they are saying it's going to cost 5k to replace the entire brake system.
The car is just out of warranty and I've been very frustrated not only by the cost of the repair (the timing couldn't be worse but I suppose that's always how these things go) but also the general incompetence of the people who have worked on my car. It certainly doesn't instill a lot of confidence in the brand or the two dealerships I brought the car to.
I tried contacting Nissan's customer service about the issue and they simply said the car is out of warranty so too bad. While I understand that, it seems like they should care just a little bit about the fact that someone could have died from their product. Is there anywhere else I should be contacting with this information?
Thank you for any replies.