Do we have a battery capacity warranty? Or a battery warranty?

[Oostenrijker]

There seem to be a lot of cases, where Nissan isn't honouring the battery warranty: they say, that they only garuantuee the capacity. Which means if you battery breaks after 100.000km, then you have no warranty?

Which sounds bollocks to me: but it happened nevertheless, to a fellow Dutchman. His Nissan Leaf from 2021 had a broken battery pack, just after 100.000km. It was send to a special centre, where Nissan evaluates the cases?

And he was told: the battery pack needs to be replaced, which costs € 16.000 totally. Nissan was only willing to pay half of this, so he would still have to pay € 8000 totally. This sounds insane to me, and after I went through such a hell with my high mileage Leaf. This sounds even worse!

At least I had my high mileage Leaf traded in, for a lower mileage one: but it has 108.000km now. I don't really have worries, that this one will break down. As it only had 5 QC's. But when it would? Obviously one would be F...

So I just wonder, can Nissan really legally do this? I have heard, that Tesla really offers a battery warranty until 160.000km and not only a capacity warranty. Because one thing I'm sure: no Leaf 40kWh or 62kWh will ever need a battery replacement, because of the capacity. It always, because a broken battery pack.

I read it in this review, on AutoWeek and was shocked instantly. Again playing with my thoughts...

https://www.autoweek.nl/reviews/artikel/nissan-leaf-tekna-2019-3/

 

[Dooglas]

There seem to be a lot of cases, where Nissan isn't honouring the battery warranty: they say, that they only guarantee the capacity. Which means if your battery breaks after 100.000km, then you have no warranty?

I own a 2019 LEAF SL plus. I do not know how Nissan warranties differ between the US and Europe. I do know that the LEAF comes with a written warranty in the US which describes both the extent of their warranty coverage for defects in the lithium-ion battery and for capacity loss of the lithium ion battery. Surely you received the comparable documentation or could download the material if you have misplaced your original copy. For the sake of comparison, here is the written warranty coverage for my LEAF.

https://owners.nissanusa.com/conten...ides/LEAF/2019/2019-LEAF-warranty-booklet.pdf

 

[henrydehoja]

There seem to be a lot of cases, where Nissan isn't honouring the battery warranty: they say, that they only garuantuee the capacity. Which means if you battery breaks after 100.000km, then you have no warranty?

I read it in this review, on AutoWeek and was shocked instantly. Again playing with my thoughts...

https://www.autoweek.nl/reviews/artikel/nissan-leaf-tekna-2019-3/

I expect that you live in the Netherlands.

The Nissan Netherlands site below indicates that the Leaf battery warranty is 8 years or 160,000 km.
https://www.nissan.nl/range/elektrische-auto.html

The above info is similar to the battery warranty (battery & capacity) offered here in the USA: 8 yr / 100,000 miles (160,934 km).

Anything beyond the 8 years or distance driven is not under warranty.

 

[Dooglas]

The example Oostenrijker offered up was for a 2021 LEAF with just over 100,000 km. Should be well within the time and mileage limits unless there is some other issue with meeting terms or exceptions of the warranty. And BTW, at least the US warranty example I offered up, answers his question about whether there is a defect warranty or a capacity warranty - there are both.

 

[timgross]

I am surprised Nissan still reports the warranty in terms of "bars on the gauge". They stopped showing bars and instead showing a percentage in 2018 but the manual still references bars.

 

[henrydehoja]

Nissan kept the bars in the 2018 and new models, but changed the way bars are displayed as a horizontal format on the dash screen:

 

[timgross]

Nissan kept the bars in the 2018 and new models, but changed the way bars are displayed as a horizontal format on the dash screen:
View attachment 4062

Thanks for clarifying. So "1" really means "12". How obtuse of Nissan. The conspiracy theorist in me suspects they are trying to confuse us to limit how many batteries they have to replace under warranty.

 

[Bombastinator2]

The impression I get is that Nissan has jumped through hoops to avoid covering warranties. This is especially true of dealerships. Dealerships in the U.S. ARE NOT actually true representatives of the company. They are privately owned and there is special legal protection. Also as a rule they dislike the actual manufacturer rather intensely. One of teslas advantages, which the other manufacturers are quite envious of, is that it has no dealerships.

 

[BillAinCT]

Unlike the battery temp display at least they included tick marks. 100% agree on obtuse!

 

[Dooglas]

Thanks for clarifying. So "1" really means "12". How obtuse of Nissan. The conspiracy theorist in me suspects they are trying to confuse us to limit how many batteries they have to replace under warranty.

In fairness to Nissan, the capacity warranty still refers to bars and there are certainly 12 spaces (bars) between the tick marks on the horizontal gauge.