The whole idea about keeping the maximum demand to 20kW or less only works if a new service is being requested/used (i.e. the charger is not being added on to an existing service and adding to that max demand). In some cases, that could make for a more expensive installation due to the home run wiring needed to utility facilities for a new service. So, as in real estate, it's all about location, location, location and choosing a smart one to maximize traffic and minimize installation costs.
The utility will provide maps that can be used to help figure out where the most economical (or not) installation point could be. For example, the Blink DCFC can be fed with 480 or 208, and that can be helpful if the location doesn't have 480 service available. So if the DCFC equipment in question has multiple voltage inputs to choose from, that's a plus.
From the utility perspective, it is much easier/cheaper to ask for a new service that has a 20kW maximum (vs. 60kW). If you ask for a service that will be used mostly for 20kW, but has the capability of being used at the full 60kW input, then the utility service point has to be engineered/built to deliver the full 60kW all the time and will be more expensive. The planners at our utility tell me that a 60kW DCFC device draws the equivalent of 25 homes. Another reason why choosing the installation location is so important, since a 60kW connection is usually not just sitting there waiting for equipment to be connected to. Got to minimize the length of the utility runs to the service point...
All in all, even with a 20kW charger, the cost for the hardware, the necessary utility service, and the installation is going to add up to be be substantial, perhaps more than people think. For someone making a business out of charging, in order to make any kind of reasonable return on their investment, the price per use could be higher than people are willing to pay (see the "What would you pay for a DCFC" thread). And the business model needs frequent use to help pay for these costs, not less use that might be considered overpriced...
Bottom line, it's not as easy as people think...If you take away the subsidies that have funded many of the existing installations, the business case doesn't look nearly as attractive.