Radio/navigation issues

[Profesora]

Hi, everyone,

About a week ago, I noticed odd things happening with my navigation system and radio. My car is a 2016. At first, the radio turned on, but the station was stuck, as was the volume. Worse yet, the navigation system (touch screen) was not responding. It took my mechanic a good 15 minutes to find an error code in his database, but once he did, he recommended a dealer check first to diagnose the problem for fear of "erasing the code" if he just did a reset. I made an appointment with the dealer later that afternoon only to arrive and have them tell me that they'd have to keep the car for a few days because they only had one Leaf mechanic. Since I couldn't do that without making arrangements first (not to mention I was already reluctant), I drove back home. My navigation system is what I love most about my car, and I'm anxious about driving anywhere unknown without it. I'd be willing to put some $ into fixing it, but have dealership trust issues.

Yesterday, I noticed that upon starting the car, the console now opens automatically, as if I were going to insert a CD. Today, when I started the car, I held the screen shut. I figured I had nothing to lose. To my surprise, the GPS surprisingly worked! Twice. But my radio now does not work at all.

My question is: does this sound like a software issue, a hardware issue, a wiring issue, or something else? I want to be able to fix this car (it has less than 20k miles on it!) but I also don't want to pour thousands of dollars into it if it's not worth it or worse, not necessary (see "dealership trust issues")

thank you!
Bonnie

 

[Stanton]

Sounds like it could be a couple of different things.
First search the forum for something like "monitor screen" or "stuck open/close"; there is a dirt/cleaning issue with the buttons.
Then you can work the radio/nav issue separately (if it still exists).

 

[jkline]

Did you clean the screen recently? Never spray liquid directly on the screen.

If this caused the issue, in my experience, Nissan will just tell you that you need a new unit for a couple thousand bucks. Or you can take it apart and clean the fluid residue off the ribbons behind the buttons.

I wonder if holding the screen down damaged anything.

Not a hard job if you have the hands of an oompa loompa.

 

[GerryAZ]

In addition to the cleaning/dry out recommendations, I suggest disconnecting power to the radio/navigation unit for a few minutes to completely reset it. Since there is a circuit for memory as well as the normal power circuit, it is easiest to just disconnect the negative terminal of the 12V battery for a few minutes to reset the radio/navigation unit (may also clear diagnostic trouble codes, but true fault codes will return if any faults still exist).