The battery replacement/buyback thread.

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Aloha, what's the odds of getting a decent Buyback if my Father in Law gifted my daughter a 2017 Leaf that has 7 bars? I'm in Hawaii, had the battery analyzed Thursday, and got a case number from Nissan Consumer Affairs Friday.

Will they use my Father in Law's Bill of Sale? Or am I out of luck? Can I play hard ball with the negotiator? Thanks for any help you can give me. And I did read the entirety of this thread.
 
J0eSmith said:
We bought a 2017 Nissan LEAF SV in 2020 (COVID), 49K miles, for $6,500. We've been thrilled with the car, our DD. We're in Hawaii with solar and PW2 house batteries and the only problem with the leaf is we export too much power to the grid. We keep the battery between 40% an 80%, except once a month 100% charges. Saturday was 100% charge and the gauge showed 62 miles. Drove to Home Depot. Came out and car wouldn't start. Had it towed to Nissan dealer a couple blocks away.

Today the dealer called me. They're ordering a new battery, which she said is free. Car now has 67K miles. She offered a loner but we declined. The same dealer gave us a loner when the Leaf was hit and had minor body damage. We hated the loner so we'll just drive one of our ICE Jeeps. Can I use loaner decline as a bargaining chip? I'm sure it's going to be expensive to ship a Li battery to HI.

We're excited to get a new battery or maybe $17,500.

congrats on the battery replacement, but honestly it may take 12+ months even if they fully cover it under warranty replacement. GOod luck man, just hang in there! it should come some day!
 
RaleighEV said:
Got a call from Nissan. They said I should be happy with the new offer, they it reduced by $10,000 and upped it by seven. The reduction was what they claim to be a rebate offered by my power company. So the guy who is no longer with Nissan made a mistake and now the offer is $3000 less. Even though I had to wait months to get to this point. Well I’m not happy.

I’m really not sure what to do. It’s not like their offer isn’t close to fair, or I should say it would’ve been fair a month or two ago. But after waiting all this time… they made me an offer that was apparently incorrect. It’s only $3000 difference. But I was hoping they would throw me a few bucks for the aggravation for dealing with somebody who was completely incompetent and is now fired.

I’ll except their best offer, but how do you tell a customer that our last offer was a mistake and you had to wait longer and we’re not going to honor it . We will give you less and you should be happy. I really like my Leaf. I wish I got a new battery. I wish they had their crap together. I wish they didn’t piss me off because I feel like they need to make this right.

when was your 8 bar replacement approved by the dealer? I think like those of us wanting the new battery, just say you will consider the offer in the future and keep waiting it out. hopefully the battery finally shows up in 8-12 months.

What was your arbitrators name? I wonder if it is the same guy we all had. I think Freddie? no longer there? He did say to me I could decline the offer and revisit in the future. not sure if it is just a new calculation at that time.
 
For those waiting for a battery who sold their Leaf's back, how many negotiated a deal for a new Leaf? I would like to receive a discount on a 2023 or 2024 Nissan Leaf if I sell my 2017 back to them. How do you manage this? :idea:
 
Has anyone who sold their Leaf back to Nissan successfully negotiate a discount on a new 2023 or 2024 Leaf? I saw someone got $1000 below dealer cost, but each time I mention it to arbitration they ignore that part. I've had my 2nd repurchase agreement given to me now. I just would like to know that I can sell back my 2017 and purchase a new one for a good price.
 
I’m still waiting on the check but as soon as I agreed to the offer I was given a code for their vehicle purchase plan. Supposedly it is $1000 below invoice. I never asked for anything so it was somewhat of a surprise. I doubt if I take them up on it.
 
RaleighEV said:
... The reduction was what they claim to be a rebate offered by my power company.

I'm not (yet) in the queue; but i bought a 2017 with probably the same deal you did -- it was a $10,000 rebate that was advertized as "brought you by Nissan and SRP" (which is my power company) and it's right on the bill-of-sale, or at least it was on mine.
 
TeaHSD said:
RaleighEV said:
Got a call from Nissan. They said I should be happy with the new offer, they it reduced by $10,000 and upped it by seven. The reduction was what they claim to be a rebate offered by my power company. So the guy who is no longer with Nissan made a mistake and now the offer is $3000 less. Even though I had to wait months to get to this point. Well I’m not happy.

I’m really not sure what to do. It’s not like their offer isn’t close to fair, or I should say it would’ve been fair a month or two ago. But after waiting all this time… they made me an offer that was apparently incorrect. It’s only $3000 difference. But I was hoping they would throw me a few bucks for the aggravation for dealing with somebody who was completely incompetent and is now fired.

I’ll except their best offer, but how do you tell a customer that our last offer was a mistake and you had to wait longer and we’re not going to honor it . We will give you less and you should be happy. I really like my Leaf. I wish I got a new battery. I wish they had their crap together. I wish they didn’t piss me off because I feel like they need to make this right.

when was your 8 bar replacement approved by the dealer? I think like those of us wanting the new battery, just say you will consider the offer in the future and keep waiting it out. hopefully the battery finally shows up in 8-12 months.

What was your arbitrators name? I wonder if it is the same guy we all had. I think Freddie? no longer there? He did say to me I could decline the offer and revisit in the future. not sure if it is just a new calculation at that time.

I was approved for a new battery in April. The Nissan AS was Austin. He gave me a good deal. Maybe too good because he is not there now. I told newbie that I had agreed on an offer and I will stick to that. She increased her offer to match. It’s about $10k more than I paid for the car new.

I expect to turn it in soon and finally be done with this.

I don’t normally share personal info. I hope this helps someone else. My advice - be nice, be patient, ask for 1/2 off the usage or maybe all of it. Argue that rebates were really down payments. That goes mostly for elect co. Fed should not factor in. Most of all just give them a try to make you happy.

They gave me a VPP code. I used one of those years ago. I won’t be buying a Nissan for my next car but they did right by me.
 
graceshan said:
Has anyone who sold their Leaf back to Nissan successfully negotiate a discount on a new 2023 or 2024 Leaf? I saw someone got $1000 below dealer cost, but each time I mention it to arbitration they ignore that part. I've had my 2nd repurchase agreement given to me now. I just would like to know that I can sell back my 2017 and purchase a new one for a good price.

Sounds like a great way to lose money.
 
Just thought I'd share my experience with Nissan's battery warranty.

My 2017 Nissan Leaf hit 8 bars recently, so I went to a dealership and applied for a replacement battery back in February of this year. They've allowed me to keep my car in the meantime, but it's been about 8 months and still no word on when a replacement battery will be available. I've called the dealership a couple times over the past several months to check on the status of the replacement, but they always just tell me that there are no battery shipments in sight, and that they have no idea when they'll be able to get me a replacement.

Eventually I got tired of waiting, so I called Nissan CA to inquire about a buyback. They called me back the very next day and said that they were going to decline to offer a buyback, citing that my car was not in bad enough condition to qualify for one or something, and that I should just continue waiting for a battery. I asked them if they knew when a battery would be available and they said they had no idea. I didn't bother arguing with them, and I instead just opened a case with BBB Auto Line. Hopefully this'll get resolved soon, 'cuz I'm tired of just waiting around. I'll post an update here if anything significant happens.
 
BillaBong said:
They called me back the very next day and said that they were going to decline to offer a buyback, citing that my car was not in bad enough condition to qualify for one or something,

That is Nissan customer support BS. Write them a letter

Nissan continues to amaze me just how bad it is, and that is saying something since I've put them in the awful basket for years now. In general I think class action lawsuits only enrich lawyers but in this case Nissan should be sued by the entire group getting jerked around and stomped on.
 
DaveinOlyWA said:
dean said:
There's a report on reddit of a 2018 getting a new warranty replacement in 3 weeks.
https://www.reddit.com/r/leaf/comments/16t99ux/3_weeks_later_and_i_got_my_2018_leaf_with_86000/

Lends credibility to the theory that there are batteries available, and that they are prioritizing Gen2 cars.

Could have been waiting 9 months for it...

Post says 3 weeks, and submission history concurs.

Only went shopping and purchased 7 months ago
https://www.reddit.com/r/leaf/comments/11alvo1/found_an_2018_leaf_sl_with_77k_miles_for_only_15k/

https://www.reddit.com/r/leaf/comments/11ea17b/welp_here_it_is_2018_sl_finally_came_home_with_me/

Brought it into dealer only 2 weeks ago and was quoted 2 weeks https://www.reddit.com/r/leaf/comments/16hah6r/2018_leaf_sl_w_86k_milesmy_battery_is_shot_luckily/
 
Okay, so here’s my goodbye post. I no longer own a Leaf. I got a check from Morely about a month ago and figure the statute of limitations has passed. Here’s my story and two cents for anyone it helps:
Bought a used 2017 in February for $11,200 at 8 bars from a Non-Nissan dealer who didn’t know what they had (golden ticket).

Took it to a Nissan dealer to get in line for a battery repair or replacement. Waited 3 months and kept driving the car.

Asked the dealer for the number for Nissan Corporate in late June and called to ask when I could expect the repair to be completed. Vehicle had dropped to 7 bars in the meanwhile.

They referred my case to consumer relations. I got a buyback offer of ~10,000 after about two weeks. I negotiated them up to 14,500 over the course of a day or two and accepted the buyback.

It took about 2 more weeks to get cleared to meet with Morely. Then that meeting was scheduled 1 week out from when the deal was cleared and I was given the number for Morely.

I turned over the car in late August and deposited the check the same day.

I appreciate Nissan paying me a few thousand dollars to drive an EV for a few months. All told, I probably spent 10 hours of my time buying/moving/calling/negotiating the car and buyback, so that’s a pretty good payout.

It was a fun car, but I learned that I prefer PHEVs. I got turtled for the first and last time on the way to the meeting with Morley because I was accelerating hard on the freeway, no longer concerned about battery life or having enough juice to make my commute. I noticed that the battery had been rapidly degrading (and acting weird) over the last few weeks I owned it.

This is my opinion: Look up your state’s lemon laws to know what to expect from a buyback offer. Nissan will likely offer you the minimum required by law. If you bought used, you probably saved them a bundle. Keep in mind that if you insist on holding out for a battery, that means they will have to pay out for a more expensive car which takes the buyback. I don’t know if you can negotiate as well in states with weak lemon laws, but I would assume so. I expect most of the battery replacements are going to states like California.

From their language, I suspect--with no proof--that they have batteries coming out, but they want to put them in the vehicles that will cost more to buyback. If I had bought mine new, they would have had to pay ~16,000 per the lemon laws in my state, so I figure it was a good deal for all involved. I also got some local incentives for buying a used EV. I didn’t wait to get the federal used EV tax credit, because that can only be taken once every 3 years, and I intend to buy a different qualifying used PHEV before the end of this year.

Anyway, that’s my story. Use it for a data point if you like. Good luck to all those waiting for batteries or negotiating with Nissan!
 
SpaceCadet said:
Bought a used 2017 in February for $11,200 [...]
[...] I negotiated them up to 14,500 over the course of a day or two and accepted the buyback.

Wow... congrats. You got more than you paid for the car...

So, I'm sure you paid tax/tag/title above and beyond the purchase price, is that how you got up to the $14,500? Or were there other factors to account for the increased payout?
 
After waiting for months I got fed up And called nissan. They were quick to offer a buyback. The buyback was exactly what I paid for the car when I bought it. It was hardly driven so there was no mileage deduction. I should be able to buy a Gen 2 for a tad bit more than what I am getting for my 16 sl
 
Hello,

I just wanted to share my experience as well in the hope others can at least have more information as they deal with their situations.

I live in Missouri, and my 2016 Leaf SL hit the 8 bar warranty state at the beginning of May. After being approved for a replacement battery, I waited 4 months before beginning to actively contact the dealership and Nissan Consumer Affairs for updates. Last week, I was contacted by an arbitration specialist with a buy back offer.
I purchased my Leaf used in 2021 for $11,300.00 and the initial offer was the purchase price minus usage, which they calculate to be $1968.23, so the offer was $9331.77.
I declined stating that it was nowhere near replacement cost and after a few back and forth emails, the offer was raised to the full purchase price of $11,300.00.
I declined again, stating that there was no way I could get a replacement electric vehicle with only 50,000 miles, still almost 2 years on a battery warranty, and with all the premium features of the SL.
I proposed an offer of $15,000.00 that included expenses I'd incured on the vehicle (new tires, new 12v. battery, annual battery checkup fee, and a hardship fee for having to deal with a warranty violated battery situation for these past 5 months).
The arbitrator refused to budge on the offer and I refused with the case being closed today.
For reference, my arbitrator's name was Sherry.
For me personally, I was not looking for a gold mine-- I simply wanted to "be made whole" with the opportunity to get a replacement vehicle that would be comparable to my current vehicle with warranty coverage.
I am now attempting to pursue getting a loaner EV vehicle while I wait for a battery replacement.
 
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