sthomson321
New member
- Joined
- Sep 6, 2023
- Messages
- 3
Good Afternoon,
I’m looking for honest guidance on the following:
My 2018 Nissan Leaf received a message stating “service ev system, will not turn on once off”
I changed the 12v battery, cleared the codes and the vehicle ran fine for a week until I got the same message.
I brought it to the Nissan dealership , I was told it’s 1000 miles over the warranty but within the duration of the warranty ( five years). I was advised to contact Nissan corporate customer claims.
After speaking with them, I was told it was out of warranty bc it was 1000 miles over but they will try to make a case under “goodwill” i was advised it may need a new battery ( worst case scenario) or replace a bad cell. Corporate is running with the worst case scenario since Nissan’s mechanics cannot diagnose the true problem until they drop the battery.
Has anyone read any similar stories? I found it ironic, never having a problem with the Leaf, once the battery warranty ran up, I got a service ev system code.
Have other customers had their warranties honored under “goodwill” after slightly being over the warranty???
Thank you
I’m looking for honest guidance on the following:
My 2018 Nissan Leaf received a message stating “service ev system, will not turn on once off”
I changed the 12v battery, cleared the codes and the vehicle ran fine for a week until I got the same message.
I brought it to the Nissan dealership , I was told it’s 1000 miles over the warranty but within the duration of the warranty ( five years). I was advised to contact Nissan corporate customer claims.
After speaking with them, I was told it was out of warranty bc it was 1000 miles over but they will try to make a case under “goodwill” i was advised it may need a new battery ( worst case scenario) or replace a bad cell. Corporate is running with the worst case scenario since Nissan’s mechanics cannot diagnose the true problem until they drop the battery.
Has anyone read any similar stories? I found it ironic, never having a problem with the Leaf, once the battery warranty ran up, I got a service ev system code.
Have other customers had their warranties honored under “goodwill” after slightly being over the warranty???
Thank you
