Radio fiasco 2019 Leaf SL Plus

[Flyct]

My 2019 SL plus has been at dealers for 7 days so far. It went in for erratic radio volume control.

The dealer replaced the radio and now can’t get it to function correctly. It now has Bluetooth and Uncontrollable volume issues. I was told it’s been escalated to Nissan Japan so they can write a software patch. It seems the radio part number was superseded with the same radio as in the 2020 model and the configuration won’t work.

I hope this doesn’t become a Lemon Law issue.

[DougWantsALeaf]

My SV+ had the same problem. They fixed by resetting the car (battery disconnect and reconnect)

[Flyct]

Update: The dealership has had the car for 15 days so far. After talking to the dealership two days ago and finding out Nissan Japan has not provided a solution, I opened a case with Nissan Customer service to document it with them. They assigned the case to a regional rep who called me and said I would get an update call by tommorowv or sooner after touching bases with their resources.

I hope this doesn’t become a Lemon Law issue. I filed Lemon Law on my 2019 Ford F-350 last month and Ford has agreed to buy it back or replace it. I elected replacement so the dealer special ordered a new F-350 equipped like mine for me that should be here mid October.

[Flyct]

Update; day 17 at dealership. I got a call back from Nissan Corp rep today. She said consensus from additional resources is that the replacement radio may be defective. They ordered another radio and they expect it to arrive some time next week. When they get it they will install it and reconfigure it. She will call me no later than next Thursday with an update. That will be 24 days without the car while it’s at the dealership.

Everyone has been polite as have I. Fortunately we have 3 additional vehicles to drive but I really miss the Leaf.

[LeftieBiker]

Is the car leased or financed, or bought outright?

[Flyct]

Is the car leased or financed, or bought outright?

Bought outright, Paid cash, no lien, clear title.

Update: day 24, my Leaf is still at the dealership. Got call from Nissan Corp rep today. The 2nd radio is back ordered. Corp rep will try to shortcut arrival of the part by bypassing middleman and getting it sent directly to the dealership. She said she would call next a Tuesday or sooner if part arrives and is installed by the dealer.

I asked if there is confidence that the 1st replacement radio is actually defective or is there another configuration issue that may need a software patch. She said the consensus of her resources is that The replace truck radio has a factory defect.

I am going through a Florida Lemon Law case on my Special ordered $77,000 MSRP 2019 Ford F-350 right now. Ford has agreed to buy it back or replace it. It was in service 4 times for same issue and over 40 days out of service. I use it to tow my 5th wheel RV. I elected a replacement. With limited inventory Ford has agreed that dealer order a replacement equipped exactly like mine. The order was placed on 7/24 but with a COVID there are massive delays. It looks like the replacement won’t arrive until early a November. Fortunately we have 2 additional cars as you can see in my signature line.