Flyct
Posts: 291
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 05 Dec 2019
Leaf Number: 310009
Location: Bradenton, Florida, US

Radio fiasco 2019 Leaf SL Plus

Mon Aug 24, 2020 4:05 pm

My 2019 SL plus has been at dealers for 7 days so far. It went in for erratic radio volume control.

The dealer replaced the radio and now can’t get it to function correctly. It now has Bluetooth and Uncontrollable volume issues. I was told it’s been escalated to Nissan Japan so they can write a software patch. It seems the radio part number was superseded with the same radio as in the 2020 model and the configuration won’t work.

I hope this doesn’t become a Lemon Law issue.
2019 Leaf SL Plus w/All Options
2015 Lexus RX450h Hybrid SUV
2019 F-150 XLT Extended cab
2019 Ford F-350 Lariat Ultimate Crew Cab Short Bed Diesel
2017 Grand Design Reflection 337RLS 5th Wheel RV
2017 Kawasaki FXT-Pro LE Side by Side

DougWantsALeaf
Posts: 1970
Joined: Fri May 10, 2013 8:21 pm
Delivery Date: 18 May 2013
Leaf Number: 407811
Location: Chicago North Side

Re: Radio fiasco 2019 Leaf SL Plus

Thu Aug 27, 2020 8:22 pm

My SV+ had the same problem. They fixed by resetting the car (battery disconnect and reconnect)
2019 S Plus (97.98% SOH) & 2019 SV Plus (94.84% SOH) Both Silver
2013 Leaf SV sold 2019 with 11 bars
100 Mile Club Member (Number 87)
Max Miles on 13 Leaf: 120 miles
Max Miles on 19 SV+: 242 Highway miles @ 4.5 miles/kWh

Flyct
Posts: 291
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 05 Dec 2019
Leaf Number: 310009
Location: Bradenton, Florida, US

Re: Radio fiasco 2019 Leaf SL Plus

Thu Sep 03, 2020 8:29 am

Update: The dealership has had the car for 15 days so far. After talking to the dealership two days ago and finding out Nissan Japan has not provided a solution, I opened a case with Nissan Customer service to document it with them. They assigned the case to a regional rep who called me and said I would get an update call by tommorowv or sooner after touching bases with their resources.

I hope this doesn’t become a Lemon Law issue. I filed Lemon Law on my 2019 Ford F-350 last month and Ford has agreed to buy it back or replace it. I elected replacement so the dealer special ordered a new F-350 equipped like mine for me that should be here mid October.
2019 Leaf SL Plus w/All Options
2015 Lexus RX450h Hybrid SUV
2019 F-150 XLT Extended cab
2019 Ford F-350 Lariat Ultimate Crew Cab Short Bed Diesel
2017 Grand Design Reflection 337RLS 5th Wheel RV
2017 Kawasaki FXT-Pro LE Side by Side

Flyct
Posts: 291
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 05 Dec 2019
Leaf Number: 310009
Location: Bradenton, Florida, US

Re: Radio fiasco 2019 Leaf SL Plus

Fri Sep 04, 2020 12:15 pm

Update; day 17 at dealership. I got a call back from Nissan Corp rep today. She said consensus from additional resources is that the replacement radio may be defective. They ordered another radio and they expect it to arrive some time next week. When they get it they will install it and reconfigure it. She will call me no later than next Thursday with an update. That will be 24 days without the car while it’s at the dealership.

Everyone has been polite as have I. Fortunately we have 3 additional vehicles to drive but I really miss the Leaf.
2019 Leaf SL Plus w/All Options
2015 Lexus RX450h Hybrid SUV
2019 F-150 XLT Extended cab
2019 Ford F-350 Lariat Ultimate Crew Cab Short Bed Diesel
2017 Grand Design Reflection 337RLS 5th Wheel RV
2017 Kawasaki FXT-Pro LE Side by Side

LeftieBiker
Moderator
Posts: 15269
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: Radio fiasco 2019 Leaf SL Plus

Fri Sep 04, 2020 1:08 pm

Is the car leased or financed, or bought outright?
Scarlet Ember 2018 Leaf SL W/ Pro Pilot
2009 Vectrix VX-1 W/18 Leaf modules, & 3 EZIP E-bicycles.
BAFX OBDII Dongle
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

Flyct
Posts: 291
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 05 Dec 2019
Leaf Number: 310009
Location: Bradenton, Florida, US

Re: Radio fiasco 2019 Leaf SL Plus

Thu Sep 10, 2020 10:27 pm

LeftieBiker wrote:
Fri Sep 04, 2020 1:08 pm
Is the car leased or financed, or bought outright?
Bought outright, Paid cash, no lien, clear title.

Update: day 24, my Leaf is still at the dealership. Got call from Nissan Corp rep today. The 2nd radio is back ordered. Corp rep will try to shortcut arrival of the part by bypassing middleman and getting it sent directly to the dealership. She said she would call next a Tuesday or sooner if part arrives and is installed by the dealer.

I asked if there is confidence that the 1st replacement radio is actually defective or is there another configuration issue that may need a software patch. She said the consensus of her resources is that The replace truck radio has a factory defect.

I am going through a Florida Lemon Law case on my Special ordered $77,000 MSRP 2019 Ford F-350 right now. Ford has agreed to buy it back or replace it. It was in service 4 times for same issue and over 40 days out of service. I use it to tow my 5th wheel RV. I elected a replacement. With limited inventory Ford has agreed that dealer order a replacement equipped exactly like mine. The order was placed on 7/24 but with a COVID there are massive delays. It looks like the replacement won’t arrive until early a November. Fortunately we have 2 additional cars as you can see in my signature line.
2019 Leaf SL Plus w/All Options
2015 Lexus RX450h Hybrid SUV
2019 F-150 XLT Extended cab
2019 Ford F-350 Lariat Ultimate Crew Cab Short Bed Diesel
2017 Grand Design Reflection 337RLS 5th Wheel RV
2017 Kawasaki FXT-Pro LE Side by Side

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