Since the location is a condominium, the panelboard is probably supplied with 2 phases, neutral, and ground from a 3-phase 208Y/120-volt circuit. This gives 120 volts between either line and neutral, but only 208 volts between the two line conductors. Most Level 2 EVSEs work fine on 208 volts, but the portable Nissan unit supplied with 2018 models requires a higher voltage (nameplate says 240). As others have said, a bad ground connection for the receptacle will also cause failure to charge. There are a couple of other threads on this topic.