mjblazin
Well-known member
Charging stations for Tesla are the same as coffee and donuts at the dealer waiting room. Just because the dealers offer the items to customer does not mean they are in DunkinDonuts' business.
DarthPuppy said:BTW - Sorry, this subtopic probably belongs somewhere other than NRG's $450 bill. I didn't mean to hijack the thread.
And regarding Costco, their industry is to provide products and services on a wholesale basis to subscribing members. Fuel is just one of those products/services. That would only be a relevant comparison if they took the stance that you can't be a member if you own a Ford or if you ever shop at a Walmart. Anyone who wants to shop at Costco can for a small fee. If Tesla will make their service stations open to anyone who needs the electrons on a membership basis, similar to what Chargepoint, Blink or NRG do, then I'm fine with that. Otherwise, they are operating service stations in the service station industry but doing so in a fashion that either seems like dumping or shifting the profits to another operating division and thereby possibly engaging in state income tax evasion. I think that if shareholders think about these aspects, you might get enough votes to draw the attention of the Board.
Without knowing anything about their systems, the fixes may NOT be easy and may take some time.DesertSprings said:Just seems so weird that they still haven't fixed their billing system and website. These should be easy fixes and I wonder what the internal politics is that is preventing them from solving it.
cwerdna said:Without knowing anything about their systems, the fixes may NOT be easy and may take some time.
DarthPuppy said:I too hope they work through this in good form. We need infrastructure. For that to happen, we need the companies that attempt to build the infrastructure to succeed.
BlackFeuille said:And to swing this thread BACK on topic...
Today I had to call again to fix a billing issue. Even though I had already pointed out an issue with their recorded "data", I received a bill for both a 9 hour and 17 hour L2 charge. So another call (20 minutes) to get it fixed.
I had connected to one station, but couldn't charge. So I connected to the next station over and charged successfully. Meanwhile, the first station is still billing, and billing... a total 9 hours of "charging". Then shortly after midnight, the billing restarts at that same first station for an additional 17 hours! Ouch!
BlackFeuille said:Yesterday I was credited back the charges for the 17 hour charge, but not the 9 hour charge. How can I make them understand that it's not possible to charge a car at two stations at once???
linkim said:I am currently being charged for DCQC that was for a L2 charge of 59 min, or $5.90.
A DCFC session should last, at the most, 30 min, so how they can't figure out that I couldn't charge for 59 min is hard for me to understand. I have a call to eVgo to once again try and resolve the issue.
linkim said:linkim said:I am currently being charged for DCQC that was for a L2 charge of 59 min, or $5.90.
A DCFC session should last, at the most, 30 min, so how they can't figure out that I couldn't charge for 59 min is hard for me to understand. I have a call to eVgo to once again try and resolve the issue.
Here is the response I received by email regarding the abovementioned problem:
"I have attached the usage data on your keycard and account. The refund for the level 2 charges will not be processed as our chargers will not read your keycard without a swipe attempt. The data presented is accurate."
Can anyone figure out what the second sentence means? eVgo knows I did a L2 charge but why the keycard was not read is confusing to me.
Slow1 said:Question then is how to prove length of charge - you don't swipe to complete the transaction so you can't go by that. I presume they somehow track either the flow or (more likely) the time plugged in. Can you prove that you were not plugged in for more than 30 minutes? Even if the charging ends after 30, they may charge you until you unplug.
linkim said:Slow1 said:Question then is how to prove length of charge - you don't swipe to complete the transaction so you can't go by that. I presume they somehow track either the flow or (more likely) the time plugged in. Can you prove that you were not plugged in for more than 30 minutes? Even if the charging ends after 30, they may charge you until you unplug.
My statement listing the charge sessions shows a total of 3 charges - 2 DCFC (26 + 26 min) and one L2 (59 min). Because the statement indicates a L2 charge (that is my recollection as well), I don't understand how eVgo can lump the cost of L2 with the DCFC cost. They charged me a total of 111 min at DCFC rate of $0.10/min. The amount of money we are talking about is very small, but I am a bit ticked off at the amount of time I have spent trying to get answers.
Slow1 said:Glad I don't have to deal with that company, I'd drop them very quickly for any other alternative. But if you don't have alternatives....
DNAinaGoodWay said:Slow1 said:Glad I don't have to deal with that company, I'd drop them very quickly for any other alternative. But if you don't have alternatives....
You now have the opportunity to deal with them. The four newest QCs in Metrowest all theirs, including one at Soloman Pond Mall just added yesterday. I could live with $10 for a half hour, especially since there are no QC alternatives at each location, but after these reports, I'm in no hurry to sign up for even their casual charging plan. NRG is a big firm, hopefully they'll figure it out. The Coply Place site also requires a minimum $10 parking fee, so really only good if you were going there anyway.
linkim said:My statement listing the charge sessions shows a total of 3 charges - 2 DCFC (26 + 26 min) and one L2 (59 min). Because the statement indicates a L2 charge (that is my recollection as well), I don't understand how eVgo can lump the cost of L2 with the DCFC cost. They charged me a total of 111 min at DCFC rate of $0.10/min. The amount of money we are talking about is very small, but I am a bit ticked off at the amount of time I have spent trying to get answers.
Slow1 said:DNAinaGoodWay said:Slow1 said:Glad I don't have to deal with that company, I'd drop them very quickly for any other alternative. But if you don't have alternatives....
You now have the opportunity to deal with them. The four newest QCs in Metrowest all theirs, including one at Soloman Pond Mall just added yesterday. I could live with $10 for a half hour, especially since there are no QC alternatives at each location, but after these reports, I'm in no hurry to sign up for even their casual charging plan. NRG is a big firm, hopefully they'll figure it out. The Coply Place site also requires a minimum $10 parking fee, so really only good if you were going there anyway.
I'm with you - while I would not mind having the flexibility to use those spots (if they prove to be reliable), the discussion here will keep me from signing up. I simply don't have time to argue with a company about such things. At this time, I don't have a need to go to those locations (at least not regularly enough to matter).
Now if some of the 'off site' parking spots around Logan would start adding at least L1 charging that would be nice. While the spots in central parking are nice (and no additional charge) paying the central parking rates for 2 days really hurts. Off site (park and fly type spots) don't seem to have any desire to service EVs yet.
On the bright side, my wife made it round trip (88 miles) on a single charge - home with 1.1kWh remaining per leafspy.... She was a bit nervous near the end and kept it below 60mph as it was 2:30am on her return trip.... An available QC spot between here and there would have been very nice for her....
DNAinaGoodWay said:Just today, NRG QCs were listed at the Emerald Square Mall in North Attleboro and at Southshore Plaza in Braintree. So have to give them kudos for finally starting to give us more locations. If only they would adopt the kind of app based accounting other providers use.
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