Thank you!
That's a very long time for the car to be in the shop!
Yup. Tomorrow will be day 35.
I'm wondering: Did the heater work when you first received it?
Yeah, it did. I used it about a dozen times maybe before it died. Air conditioner worked great during the Summer, despite significantly decreasing the range. Heater worked a bit then died. In fact, it worked that very same morning it died. I had the timer set up and it ran its cycle. Was off when I came out to get in the car. Got into a nice warm car. Heater started blowing cold air as I was driving.
In any case, I agree with all you have written. These heaters seem to fail way too often and the repairs are taking way too long. Driving a LEAF in the wintertime around here without the heater is not possible due to the fogging of the windshield.
Same here. The windshield fogs up when its just cold, not near freezing.
Call Nissan's LEAF CUSTOMER Service every day, open a Case,
and each day ask to escalate the case, and talk to a manager.
Normally Nissan is quite responsive to LEAF repairs, and something
is strange in this case, it seems, like somebody dropped the ball,
or something else unusual is going on.
Supposedly my case has been escalated to the "top". I found that out today. But yeah, that is something the OP should definitely do as well. No reason for these repairs to take so long. Especially when new LEAFs are still being manufactured and delivered to dealerships for sale.
And keep a record (notes) on it.
Where are you located and which dealer are you using for service ?
Southern California, with the car sitting at Fontana Nissan.
I did an EECB on Sunday. http://consumerist.com/2007/05/11/how-to-launch-an-executive-email-carpet-bomb/" onclick="window.open(this.href);return false;
Guess what call I received this morning? Yup, parts in. Car should finally be done in a couple of days. When I called LEAF customer service today I was told my case had been escalated "to the top". Had the person I spoke to send off the request for a buy back without a messy lemon law fight to the executive relations person supposedly handling my case now.
Also spoke with an attorney today. He explained that the only way Nissan could take longer than 30 days to repair a car is if there was something legitimately out of their control causing the delay. Not having the parts on hand or taking too long to manufacture them isn't a reason, he said. Something like a natural disaster, workers strike, plant burning down, destroyed in transit, etc. Not just slow manufacturing. Especially when LEAFs are still being manufactured. He also explained that I have the option of filing a lemon law claim even after picking the car up. So I'm considering it.
Don't get me wrong, I loved that car. I really truly liked it. Cruising passed gas stations when gas was hovering around $4.60 was amazing. But having such a major failure after such a short period of time, on a car that was manufactured shortly before sale, and then having the manufacturer take 37 days (they ordered the parts prior to me dropping the car off) to deliver the needed parts is unacceptable.
