Funny experience with Progressive yesterday:
I called to cancel my insurance on the car that died in December (ended up just minimizing coverage to keep up account). I figured that since I have them on the phone, I'd get a quote for the Leaf that I expect in May. (Ugh, May.) Conversation goes something like this (with keyboard clicks on the other end throughout):
Lady: Oh, those are nice cars. Let me just look this up for you.... I had an Altima once and I loved it.
Me: Yes, I'm expecting good things from this car.
Lady: I'm leasing a car right now. A 5 year lease, can you believe it? But it's the only way you can get a new car.
Me: Well, I'm not planning on leasing it.
Lady: So, you want the same coverage as you had? [numbers, numbers]
Me: Yes, please.
Lady: Well, you're not leasing, so you don't need comprehensive and collision.... Nissan Altima.... Let me see.
Me: No, I'm getting a Leaf. A Nissan Leaf.
Lady: So you are leasing it?
Me: No, I'm getting the new electric car from Nissan. The Nissan Leaf.
Lady: Electric? Oh, I don't think the Altima is electric.
Me: No, the car is a Leaf. L-E-A-F. That's what it's called.
Lady: Oh, I thought you were talking about leasing the car! Oh, no, we don't have that in our system.
Me: Ah ha. Kind of what I expected.