Does anyone have experience like I did. I received a bill from Nrg saying I charged at a fast charger for 70 minutes which is impossible. The free EvGo program from Nissan only allows me to charge for 30 min. (Time counts down from beginning) how could I charge consecutively for 70 min non-stop? And I never use a charging station for parking, I know people are waiting in line to get charge. When questioned with Nrg customer service all they can see is the amount I owed. They can not provide any other detail info regarding to the charge. They said billing department will be in contact with me and I never got it.
My credit card on file was expired and they couldn't take money from it. They just suspended my account without any reminder email and now I have to pay $8 for stop of service!
If anyone experience the same over charge or wrong charge like I did, we should make a complain to BBB or something. Luckily there are a few free charging station I can use. I am not paying Nrg for their untruthful business conduct.
My credit card on file was expired and they couldn't take money from it. They just suspended my account without any reminder email and now I have to pay $8 for stop of service!
If anyone experience the same over charge or wrong charge like I did, we should make a complain to BBB or something. Luckily there are a few free charging station I can use. I am not paying Nrg for their untruthful business conduct.