vrwl
Well-known member
Pipcecil said:...but what bothered wife more than anything - ALL of these stations were shown as ready/available on Blink's app and on their website. She concluded because random units are down so much (which, from our experience they are), if you don't "display" they are down then people don't see how widespread the problem is. But, thats a conspiracy theory type stuff. Regardless if its on purpose, the fact that when units are down or off they still display as available is EXTEMELY bad if we are "supposed" to rely of these stations to extend our range :evil: . And so, because of that my wife decided to give them an earful.
Yep, I had a similar discussion with them via email about a month ago:
Me: "... All 4 of these chargers showed “READY” on your Blink iPhone app map, yet none of them were properly functional. Not sure how they can show as ready on the map and not work properly, but that’s what happened. Thank goodness Chargepoint had a charger located nearby. It was functional, and they’re the people who got our charging money today, not Blink."
Blink CS: "...We sincerely apologize for the difficulties you faced; the availability of units such as these on the BlinkMap is an issue our web team is currently working to resolve. As to the units themselves, I have created two tickets, one for each location, to have our field services team investigate and repair. If you have any further questions or concerns, we are available 24/7 via phone or email to assist you."
Me: "Thanks for the email, but yet hours after I reported it, the two Kroger units are still reporting as “Ready”. The Twin Peaks units show “Busy”, probably because my card info has the unit activated, but I couldn’t input my zip code. Sure hope I don’t get any charges coming through for those units, because I never charged at either one of them. All 4 of those units should show “Unavailable”."
Blink CS: "I have verified the units have not charged your account; after a set period of inactivity without input, the charger will cancel a user session to prevent unauthorized use. As mentioned previously, the availability of units on the BlinkMap reported as problematic or inoperable is an issue our web team is working to resolve. At present, however, we are unable to mark the units as “Unavailable;” the units will only display as “Unavailable” if they experience a specific set of errors. If you have any further questions or concerns, we are available 24/7 via phone or email to assist you."
So supposedly, they're working on it.